Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support partners and customers with technical solutions and training for Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance technology.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in security technology.
- Qualifications: 3+ years in surveillance or access control, strong communication skills.
- Other info: Exciting environment with continuous learning and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About Hikvision
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We have employed over 50,000 people world-wide to help us to develop and produce high quality equipment intended for public use. As a result, we have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
The Role
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
The main responsibilities of an ETT Engineer are as follows:
- Work with the internal staff of Hikvision to engage and support distribution partner’s integrators, specifies and end user’s effort based on maximizing the design, specification and utilisation of Hikvision products and solutions.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide ‘on-site’ technical support to distribution partners and installers where required in UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Proactively scope the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Provide coaching and professional development to team-members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
The Pre-Sales Technical Engineer is also expected to:
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Respond to and follow up on Hikvision product and solutions technical enquiries.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
Skills:
You should have:
- A minimum of 3 years of relevant experience working in a surveillance or access control role.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- The ability to clearly communicate, provide feedback and confirm understanding.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Presales Engineer in Exeter employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer in Exeter
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and peers. Don’t be shy – introduce yourself and chat about your passion for tech solutions!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical projects and achievements. This will give you an edge during interviews and help us see how you can contribute to our team.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions and scenarios related to presales engineering. We want to see how you tackle real-world challenges, so think of examples from your experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Hikvision. Let’s make it happen!
We think you need these skills to ace Presales Engineer in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Presales Engineer role. Highlight your relevant experience in surveillance or access control, and don’t forget to showcase your IT network design skills. We want to see how you can bring value to Hikvision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ETT Engineer position. Share specific examples of how you've resolved technical issues or supported partners in the past. Let us know what makes you tick!
Showcase Your Communication Skills: As an ETT Engineer, clear communication is key. In your application, demonstrate your ability to convey complex technical information simply. Whether it's through your CV or cover letter, we want to see that you can connect with both technical and non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hikvision and our amazing team!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Presales Engineer, you'll need to be well-versed in Hikvision's products and solutions. Brush up on the technical specifications, installation processes, and common troubleshooting scenarios. Being able to discuss these confidently will show your expertise and readiness for the role.
✨Showcase Your Communication Skills
This role requires clear communication with partners and customers. Prepare examples of how you've effectively communicated complex technical information in the past. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved technical issues. Think about challenges you've faced in previous roles and how you approached them. This will highlight your ability to assess situations and provide effective solutions.
✨Understand the Business Impact
It's not just about the tech; it's about how it benefits the customer and the company. Familiarise yourself with Hikvision's business model and how your role as an ETT Engineer contributes to their growth. Showing that you understand the bigger picture will impress your interviewers.
