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For Companies At a Glance
- Tasks: Support partners and customers with technical solutions and training for Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance technology.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact in tech while working with innovative security solutions.
- Qualifications: 3+ years in surveillance or access control, strong communication skills.
- Other info: Dynamic team environment with a focus on collaboration and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
About Hikvision
Hikvision UK Ltd is the UK branch of Hikvision, which is the world's leading video surveillance manufacturer. We have employed over 50,000 people world-wide to help us to develop and produce high quality equipment intended for public use. As a result, we have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
The Role
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision's business performance and reputation are upheld, helping us to create sustained business growth.
The main responsibilities of an ETT Engineer are as follows:
- Work with the internal staff of Hikvision to engage and support distribution partner's integrators, specifies and end user's effort based on maximizing the design, specification and utilisation of Hikvision products and solutions.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide 'on-site' technical support to distribution partners and installers where required in UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Proactively scope the technical solution required to address customer requirements, assess customers' met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Provide coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation's and the individual's needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
The Pre-Sales Technical Engineer is also expected to:
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Respond to and follow up on Hikvision product and solutions technical enquiries.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company's products and solutions.
Skills:
You should have:
- A minimum of 3 years of relevant experience working in a surveillance or access control role.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- The ability to clearly communicate, provide feedback and confirm understanding.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Presales Engineer in Edinburgh employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer in Edinburgh
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or local meetups related to video surveillance and access control. This way, we can make connections that might lead to job opportunities and get insider info on openings.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to do a live demo of your technical abilities during interviews or networking events. We want to see how you tackle problems on the spot, especially when it comes to Hikvision products.
✨Tip Number 3
Don’t just wait for job postings! Reach out directly to companies like Hikvision through our website. Express your interest in the Presales Engineer role and highlight how your experience aligns with their needs. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for technical questions! Brush up on your IT network design and CCTV system knowledge. We recommend practising common scenarios you might face as an ETT engineer, so you can confidently demonstrate your expertise during interviews.
We think you need these skills to ace Presales Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Presales Engineer role. Highlight your relevant experience in surveillance or access control, and don’t forget to showcase your IT network design skills. We want to see how you can bring value to Hikvision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ETT Engineer position. Share specific examples of how you've supported partners or resolved technical issues in the past. Let us know what makes you tick!
Showcase Your Technical Skills: Since this role involves a lot of technical support, make sure to highlight your knowledge of IP and analogue CCTV systems. We love seeing candidates who can clearly communicate complex ideas, so don’t hold back on your techie side!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Presales Engineer, you'll need to be well-versed in Hikvision's products and solutions. Brush up on the technical specifications, installation processes, and common troubleshooting methods. Being able to discuss these confidently will show your expertise and readiness for the role.
✨Understand the Customer's Needs
Before the interview, think about how you can identify and address customer requirements. Prepare examples of how you've previously assessed client needs and provided tailored solutions. This will demonstrate your proactive approach and ability to optimise value for both the customer and the company.
✨Showcase Your Team Spirit
Hikvision values collaboration, so be ready to share experiences where you've worked effectively within a team. Highlight instances where you've supported colleagues or contributed to group projects, as this will illustrate your ability to uphold the company's reputation and business performance.
✨Prepare for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Practice explaining complex concepts in simple terms, as you may need to provide support to distribution partners and installers. Being able to communicate clearly will set you apart as a candidate who can bridge the gap between technical details and customer understanding.
