Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and training to distributors, troubleshoot issues, and promote new products.
- Company: Join HIKVISION, a leading provider of innovative security solutions worldwide.
- Benefits: Enjoy flexible working options, travel opportunities, and a dynamic team environment.
- Why this job: Be part of a tech-savvy team making a real impact in the security industry.
- Qualifications: Fluent in English and Mandarin, with strong communication and analytical skills.
- Other info: Ideal for tech enthusiasts eager to learn and grow in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
The job holder plays an important role in the Technical Support team by providing daily technical support to distributors and sub-distributors, including troubleshooting, technical training, product induction, and promotion.
The job holder is expected to ensure satisfactory HIKVISION technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.
- Deal with technical issues that are raised by distributors and sub-distributors.
- Sort out cases in relation to product problems and carry out internal case-sharing.
- Provide Hikvision Software/Hardware training on operation, installation, commissioning, and maintenance to distributors and sub-distributors.
- Summarise product requirements in the regions, analyse and give feedback to the R&D team of headquarters, promote optimization and upgrading of products, and ensure regional market needs are met.
- Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in a timely manner to improve the quality of products.
- Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
- Provide product consultation and product selection service to distributors and sub-distributors.
- Carry out other duties assigned by line manager.
Knowledge Skills
- Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
- Fluent in English and Mandarin, both written and verbal.
- Good communication skills and interpersonal skills.
- Network/IT basic knowledge.
Competence
- Ability to convey complex technologies and specifications.
- Aptitude to quickly learn new technologies.
- Excellent analytical and problem-solving skills.
- Detail-oriented troubleshooting skills.
- High flexibility to work onsite or office and ready to travel on short notice.
- An ability to work with diverse teams and team members (Product, Channel sales, etc.).
Chinese Speaking Graduate Technical Support Engineer employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chinese Speaking Graduate Technical Support Engineer
✨Tip Number 1
Familiarise yourself with HIKVISION products and services. Understanding their technical specifications and common issues will help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to support distributors effectively.
✨Tip Number 2
Brush up on your Mandarin and English communication skills. Since the role requires fluency in both languages, practice conveying technical information clearly and concisely in both languages to ensure you can engage effectively with diverse teams and clients.
✨Tip Number 3
Gain hands-on experience with Microsoft Office applications, especially Excel, as data analysis and reporting are crucial for this role. Consider taking online courses or tutorials to enhance your skills and showcase your proficiency during the interview process.
✨Tip Number 4
Network with professionals in the technical support field, particularly those who work with HIKVISION products. Attend industry events or join relevant online forums to build connections and gain insights that could give you an edge when applying for the position.
We think you need these skills to ace Chinese Speaking Graduate Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your technical support experience, language proficiency in Mandarin and English, and any training or teaching roles you've held.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Technical Support team, particularly in troubleshooting and product training.
Showcase Technical Skills: Clearly outline your technical skills, especially your proficiency with Microsoft Office applications and any IT/networking knowledge. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Communication Abilities: Since the role requires good communication skills, include examples of how you've effectively communicated complex information to diverse audiences. This could be through training sessions, presentations, or customer interactions.
How to prepare for a job interview at Hikvision UK & Ireland
✨Showcase Your Language Skills
Since the role requires fluency in both English and Mandarin, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or explain technical concepts in both, so practice articulating your thoughts clearly in both languages.
✨Highlight Technical Knowledge
Familiarise yourself with HIKVISION products and their technical specifications. Be ready to discuss any relevant experience you have with troubleshooting or providing technical support, as this will show your capability to handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle technical issues. Prepare examples from past experiences where you successfully resolved a technical problem or provided training, as this will demonstrate your analytical and troubleshooting abilities.
✨Demonstrate Interpersonal Skills
As the role involves working with diverse teams and communicating with distributors, it's crucial to showcase your interpersonal skills. Share examples of how you've effectively collaborated with others or trained individuals in the past, highlighting your ability to convey complex information in an understandable way.
