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For Companies At a Glance
- Tasks: Support partners from pre-sales to post-sales, ensuring top-notch technical outcomes.
- Company: Join a leading tech company focused on innovative solutions and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of technology, helping customers and partners succeed with cutting-edge solutions.
- Qualifications: Strong communication skills and basic IT knowledge; experience in tech support is a plus.
- Other info: Dynamic role with travel opportunities and a chance to work with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
This role sits at the heart of our technical function. The job holder plays a critical role in supporting partners throughout the entire customer journey — from pre-sales solution design to post-sales delivery — ensuring high-quality, reliable technical outcomes every step of the way. Beyond external support, this role is also about sharing expertise internally, raising technical capability across the organisation and helping teams consistently deliver professional, high-value technical services.
Responsibilities
- Pre-Sales
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Work with the internal staff of Hikvision to engage and support partners, integrators, specifies and end users in an effort to maximize the design, specification and utilisation of Hikvision products and solutions.
- Proactively scope the technical solution required to address the customer requirements, to assess the customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Identify and support the training and development needs within partners and customers through sales team requests and regular consultations.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Support company events, including but not limited to pre-build, installation & manning of the event.
- Post-Sales
- Provide ‘on-site’ technical support to distribution partners and installers where required in the UK and Ireland only when requested by Line Manager or the Technical Director.
- Respond to and follow up on Hikvision solution technical enquiries.
- Support and resolve any technical issues related to Hikvision solutions & project related products, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Internal Engagement
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Assist in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
Knowledge and skills
- Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
- Good communication skills and interpersonal skills.
- Network/IT basic knowledge.
Competences
- Ability to convey complex technologies and specifications.
- Aptitude to quickly learn new technologies.
- Excellent analytical and problem-solving skills.
- Detail-oriented troubleshooting skills.
- High flexibility to work onsite or office and ready to travel on short notice.
- Ability to work with diverse teams and team members.
Pre-Sales Technical Engineer in Birmingham employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Technical Engineer in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Hikvision's products and solutions, and understand their customer journey. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your technical pitch! Be ready to explain complex technologies in simple terms. This is crucial for a Pre-Sales Technical Engineer, so rehearse how you'd present solutions to potential customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of Hikvision.
We think you need these skills to ace Pre-Sales Technical Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pre-Sales Technical Engineer role. Highlight your experience with CRM systems, technical support, and any relevant training you've provided. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Don’t forget to mention your problem-solving skills and ability to work with diverse teams.
Showcase Your Technical Skills: In your application, be sure to showcase your technical knowledge, especially around Hikvision products and solutions. We love candidates who can convey complex technologies clearly, so don’t hold back on your expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Pre-Sales Technical Engineer, you’ll need to demonstrate your understanding of Hikvision products and solutions. Brush up on the technical specifications and be ready to discuss how they can meet customer needs. Prepare examples of how you've successfully implemented similar solutions in the past.
✨Master the Art of Communication
This role requires excellent communication skills, so practice explaining complex technologies in simple terms. Think about how you can convey your ideas clearly and effectively, especially when discussing technical solutions with non-technical stakeholders.
✨Showcase Your Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Think through how you would approach common technical issues or customer queries. Highlight your analytical skills and detail-oriented troubleshooting abilities by sharing relevant experiences.
✨Demonstrate Team Collaboration
Since this role involves working closely with diverse teams, come ready to discuss your experience collaborating with others. Share specific examples of how you’ve engaged with internal staff or partners to achieve successful outcomes, and emphasise your flexibility in adapting to different team dynamics.