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- Tasks: Support partners from pre-sales to post-sales, ensuring top-notch technical outcomes.
- Company: Join a leading tech company focused on innovative solutions and customer success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of technology, helping customers maximise their experience with cutting-edge products.
- Qualifications: Strong communication skills, basic IT knowledge, and a passion for technology.
- Other info: Dynamic role with travel opportunities and a chance to work with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
This role sits at the heart of our technical function. The job holder plays a critical role in supporting partners throughout the entire customer journey — from pre-sales solution design to post-sales delivery — ensuring high-quality, reliable technical outcomes every step of the way. Beyond external support, this role is also about sharing expertise internally, raising technical capability across the organisation and helping teams consistently deliver professional, high-value technical services.
Responsibilities
- Pre-Sales
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Work with the internal staff of Hikvision to engage and support partners, integrators, specifies and end users in an effort to maximize the design, specification and utilisation of Hikvision products and solutions.
- Proactively scope the technical solution required to address the customer requirements, to assess the customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Identify and support the training and development needs within partners and customers through sales team requests and regular consultations.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Support company events, including but not limited to pre-build, installation & manning of the event.
- Provide ‘on-site’ technical support to distribution partners and installers where required in the UK and Ireland only when requested by Line Manager or the Technical Director.
- Respond to and follow up on Hikvision solution technical enquiries.
- Support and resolve any technical issues related to Hikvision solutions & project related products, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Assist in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
Knowledge and skills
- Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
- Good communication skills and interpersonal skills.
- Network/IT basic knowledge.
Competences
- Ability to convey complex technologies and specifications.
- Aptitude to quickly learn new technologies.
- Excellent analytical and problem-solving skills.
- Detail-oriented troubleshooting skills.
- High flexibility to work onsite or office and ready to travel on short notice.
- Ability to work with diverse teams and team members.
Pre-Sales Technical Engineer in Birmingham employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Technical Engineer in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meet-ups to connect with potential employers and partners. Don’t be shy; introduce yourself and share your passion for tech solutions!
✨Tip Number 2
Showcase your skills! Create a portfolio or a presentation that highlights your technical expertise and successful projects. This will give you an edge during interviews and help you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to pre-sales and technical support. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in our company. Tailor your application to reflect your understanding of our products and how you can contribute to our team.
We think you need these skills to ace Pre-Sales Technical Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pre-Sales Technical Engineer role. Highlight relevant experience and skills that match the job description, especially your technical expertise and customer engagement abilities.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've supported customers in the past and how you can bring value to our team at StudySmarter.
Showcase Your Technical Skills: Don’t forget to mention your proficiency with Microsoft Office and any other relevant technical skills. We want to see how you can convey complex technologies and solve problems effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Pre-Sales Technical Engineer, you’ll need to demonstrate your understanding of Hikvision products and solutions. Brush up on the technical specifications and be ready to discuss how they can meet customer needs. Prepare examples of how you've successfully implemented similar solutions in the past.
✨Showcase Your Communication Skills
This role requires excellent communication skills, so practice explaining complex technologies in simple terms. During the interview, think about how you can convey your ideas clearly and engage with the interviewer. Use real-life scenarios to illustrate your points.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical and troubleshooting skills. Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your ability to think on your feet and adapt to changing situations.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be prepared to talk about your experience working with diverse teams. Share examples of how you've supported colleagues or partners in achieving common goals, and express your enthusiasm for contributing to a positive team environment.