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For Companies At a Glance
- Tasks: Support partners and customers with technical solutions and training for Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance technology.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in security technology.
- Qualifications: 3+ years in surveillance or access control, strong communication skills.
- Other info: Exciting environment with continuous learning and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About Hikvision
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We have employed over 50,000 people world-wide to help us to develop and produce high quality equipment intended for public use. As a result, we have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
The Role
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
The main responsibilities of an ETT Engineer are as follows:
- Work with the internal staff of Hikvision to engage and support distribution partner’s integrators, specifies and end user’s effort based on maximizing the design, specification and utilisation of Hikvision products and solutions.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide ‘on-site’ technical support to distribution partners and installers where required in UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Proactively scope the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Provide coaching and professional development to team-members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
The Pre-Sales Technical Engineer is also expected to:
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Respond to and follow up on Hikvision product and solutions technical enquiries.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
Skills:
You should have:
- A minimum of 3 years of relevant experience working in a surveillance or access control role.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- The ability to clearly communicate, provide feedback and confirm understanding.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Presales Engineer in Bath employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer in Bath
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and peers. Don’t be shy; introduce yourself and share your passion for tech solutions!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in surveillance and access control. This gives you an edge and makes it easier for employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to IP CCTV and network design. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Presales Engineer in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Presales Engineer role. Highlight your relevant experience in surveillance or access control, and don’t forget to showcase your IT network design skills. We want to see how you can bring value to Hikvision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ETT Engineer position. Share specific examples of how you've resolved technical issues or supported customers in the past. Let us know what makes you tick!
Showcase Your Team Spirit: Since we’re looking for a team player, make sure to highlight any collaborative projects you've worked on. Talk about how you’ve engaged with partners or colleagues to achieve common goals. We love seeing how you contribute to a positive team environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hikvision and what we stand for!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Presales Engineer, you'll need to demonstrate your technical expertise. Brush up on Hikvision's product line and be ready to discuss how these solutions can meet customer needs. Familiarise yourself with common issues and their resolutions to show you can provide effective support.
✨Showcase Your Communication Skills
You'll be working closely with integrators and end users, so it's crucial to communicate clearly and effectively. Practice explaining complex technical concepts in simple terms. This will help you convey your ideas during the interview and show that you can engage with clients confidently.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare examples from your past experience where you've successfully resolved technical issues or improved processes. This will highlight your ability to think on your feet and adapt to challenges, which is key for this role.
✨Demonstrate Team Spirit
Hikvision values collaboration, so be ready to discuss how you've worked as part of a team in previous roles. Share examples of how you've supported colleagues or contributed to group projects. This will show that you're not just a lone wolf but a team player who can help drive business growth.
