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For Companies At a Glance
- Tasks: Support partners and customers with technical queries and enhance their product knowledge.
- Company: Join Hikvision, the global leader in video surveillance technology.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Be part of a team that drives innovation in security technology.
- Qualifications: Experience in IT network design and CCTV systems is a plus.
- Other info: Opportunities for career growth and skill enhancement in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
About Hikvision
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We have employed over 50,000 people worldwide to help us develop and produce high-quality equipment intended for public use. As a result, we have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners, and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
The main responsibilities of an ETT Engineer are as follows:
- Provide technical support to distribution partners and installers by phone, e-mail, and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network, and related technology).
- Identifying and supporting the training and development needs within partners and customers through sales team requests and regular consultation.
- Provide coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training, and exhibitions or roadshows relating to Hikvision products and solutions.
The Pre-Sales Technical Engineer is also expected to:
- Maintain and develop the company's adopted CRM system ensuring all data relating to customers, projects, and support tickets are accurate and up to date.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
The ability to prioritise and assess issues promptly and identify options to improve quality and training processes.
IT network design skills, knowledge, and experience.
IP CCTV system design skills, knowledge, and experience.
Analogue CCTV system design skills, knowledge, and experience - desirable for existing systems and migration.
Account Risk Engineer employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Risk Engineer
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with professionals in the field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and technical expertise. This is a great way to demonstrate your capabilities beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical support and engineering scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Risk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Risk Engineer role. Highlight relevant experience and skills that match the job description, especially in technical support and training. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Hikvision. Share specific examples of your past experiences that relate to the responsibilities listed in the job description. Let your personality shine through!
Showcase Your Technical Skills: Since this role involves IT network design and CCTV systems, make sure to showcase your technical skills clearly. Use bullet points to list your relevant qualifications and experiences, so we can easily see what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As an Account Risk Engineer, you'll need to be well-versed in technical aspects like IT network design and CCTV systems. Brush up on your knowledge of Hikvision products and solutions, and be ready to discuss how you've used them in past projects.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share examples of how you've resolved technical issues in a timely manner. Highlight your ability to assess problems quickly and propose effective solutions, as this is crucial for maintaining Hikvision's reputation.
✨Demonstrate Team Spirit
Hikvision values team players, so be sure to convey your collaborative spirit. Share experiences where you've worked with partners or colleagues to achieve common goals, and emphasise your role in supporting their development and success.
✨Prepare for Role-Specific Scenarios
Expect scenario-based questions that test your ability to provide technical support and training. Think about how you would approach coaching a partner or resolving a complex issue, and be ready to articulate your thought process clearly.
