At a Glance
- Tasks: Support distributors and installers with Hikvision products via phone and email.
- Company: Join Hikvision UK Limited, a leader in innovative security solutions.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development in the tech industry.
- Why this job: Make a real difference by helping clients solve technical issues and enhance their experience.
- Qualifications: IT troubleshooting skills and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create sustained business growth.
Responsibilities:
- Provide support via phone and e-mail to distribution partners and installers in the UK ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
- Help and support with testing products; and report the results to your line manager.
- Maintain and develop the company’s CRM system by ensuring all data relating to customers and support tickets are accurate and up to date.
- Attend regular training and meetings to maintain and expand knowledge and performance level.
- Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.
Knowledge and Skills:
- IT network design skills, knowledge and experience.
- IT troubleshooting skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience (desirable).
- IP CCTV troubleshooting skills, knowledge and experience (desirable).
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration (desirable).
- Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration (desirable).
- Door Entry System Design skills, knowledge and experience (desirable).
- Door Entry System troubleshooting skills, knowledge and experience (desirable).
Competences:
- A good team player who is able to work with other team members to achieve team targets.
- Attention to detail.
- Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations.
- Good problem solving skills and resilience.
- Positive attitude towards work.
- High integrity.
Hotline Technical Support Engineer employer: Hikvision UK & Ireland
As a Chinese Speaking Graduate Data Analyst, you will thrive in a dynamic work environment that values innovation and collaboration. Our company offers a supportive culture with regular events, comprehensive benefits including private health insurance and a generous leave policy, and ample opportunities for professional growth. Located in a vibrant area, we are committed to fostering your development while ensuring a rewarding and meaningful career path.
