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For Companies At a Glance
- Tasks: Support partners from pre-sales to post-sales, ensuring top-notch technical outcomes.
- Company: Join a leading tech company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a chance to work with diverse teams.
- Why this job: Be at the forefront of technology, making a real difference in customer experiences.
- Qualifications: Strong communication skills and basic IT knowledge required.
The predicted salary is between 40000 - 50000 £ per year.
Purpose
This role sits at the heart of our technical function. The job holder plays a critical role in supporting partners throughout the entire customer journey — from pre-sales solution design to post-sales delivery — ensuring high-quality, reliable technical outcomes every step of the way. Beyond external support, this role is also about sharing expertise internally, raising technical capability across the organisation and helping teams consistently deliver professional, high-value technical services.
Responsibilities
- Pre-Sales
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Work with the internal staff of Hikvision to engage and support partners, integrators, specifies and end users in an effort to maximize the design, specification and utilisation of Hikvision products and solutions.
- Proactively scope the technical solution required to address the customer requirements, to assess the customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Identify and support the training and development needs within partners and customers through sales team requests and regular consultations.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Support company events, including but not limited to pre-build, installation & manning of the event.
- Post-Sales
- Provide ‘on-site’ technical support to distribution partners and installers where required in the UK and Ireland only when requested by Line Manager or the Technical Director.
- Respond to and follow up on Hikvision solution technical enquiries.
- Support and resolve any technical issues related to Hikvision solutions & project related products, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Internal Engagement
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Assist in designing and expanding training and development programs based on both the organisation’s and the individual's needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
Knowledge and skills
- Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
- Good communication skills and interpersonal skills.
- Network/IT basic knowledge.
Competences
- Ability to convey complex technologies and specifications.
- Aptitude to quickly learn new technologies.
- Excellent analytical and problem-solving skills.
- Detail-oriented troubleshooting skills.
- High flexibility to work onsite or office and ready to travel on short notice.
- Ability to work with diverse teams and team members.
Pre-Sales Technical Engineer in Birmingham employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Technical Engineer in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, whether at a job fair or a casual coffee chat, bring along examples of your work. This could be case studies, presentations, or even just a solid portfolio that highlights your technical expertise.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and job listings tailored for roles like Pre-Sales Technical Engineer. Make sure to check it regularly and apply through us to increase your chances of landing that dream job!
We think you need these skills to ace Pre-Sales Technical Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Pre-Sales Technical Engineer role. Highlight your technical expertise, especially in CRM systems and customer engagement, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about supporting partners and customers. Share specific examples of how you've tackled technical challenges in the past.
Showcase Your Communication Skills: Since this role involves a lot of collaboration, make sure your application demonstrates your strong communication skills. Whether it's through your writing style or examples of teamwork, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Pre-Sales Technical Engineer, you’ll need to demonstrate your understanding of Hikvision products and solutions. Brush up on the technical specifications and be ready to discuss how they can meet customer needs. Prepare examples of how you've successfully solved technical issues in the past.
✨Master the Art of Communication
This role requires excellent communication skills, so practice explaining complex technologies in simple terms. Think about how you can convey your ideas clearly and effectively, especially when discussing solutions with partners or customers who may not have a technical background.
✨Showcase Your Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Think through how you would approach common technical challenges that customers might face. Highlight your analytical skills and detail-oriented troubleshooting abilities by sharing relevant experiences.
✨Engage with Internal Collaboration
Since this role involves working closely with internal teams, come ready to discuss how you’ve collaborated in the past. Share examples of how you’ve contributed to training or development programmes, and express your enthusiasm for raising technical capability across the organisation.