At a Glance
- Tasks: Support guest experiences and manage day-to-day operations in a vibrant holiday let environment.
- Company: Lochaber Accommodation Services, a growing team focused on exceptional guest care.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Part-time role with flexible hours and opportunities for growth.
- Why this job: Join a supportive team and make a real impact on guest experiences.
- Qualifications: Organised, motivated individuals with a passion for customer service.
The predicted salary is between 10 - 12 € per hour.
Lochaber Accommodation Services are seeking two enthusiastic and organised Guest Relations Team Members to support the smooth day-to-day running of our serviced holiday let accommodation operations. Based at our Lochiel Villa office, this role is ideal for someone who enjoys working in a guest-focused environment and takes pride in delivering excellent service. The successful candidates will oversee a variety of administrative and operational tasks, ensuring guests receive a high standard of care and that internal processes run efficiently. Previous experience in a similar role would be advantageous; however, full training will be provided for the right candidate. This is a part-time position of 16 hours per week, typically worked across 3–4 days, with a requirement to work two weekends per month.
Key Responsibilities
- Managing day-to-day communications with guests, responding to enquiries promptly and professionally
- Providing excellent customer service and support throughout the guest journey
- Processing guest payments accurately
- Programming key cards and preparing guest arrivals
- Setting up the meeting and function room as required
- Conducting weekly fire alarm testing and recording checks
- Supporting general administrative and operational tasks to ensure efficient service delivery
- Assisting with on-site coordination and problem-solving as needed
On-Call Requirement
This role includes participation in a rotating on-call schedule. The successful candidate will be on call for one week per month to respond to urgent issues or emergencies outside normal working hours. This is paid in addition to the normal salary, and full support and guidance will be provided during on-call periods.
What We Offer
- Competitive salary based on experience
- Training opportunities to enhance skills and knowledge
- A dynamic and supportive work environment
- Opportunity to grow with the company and contribute to its continued success
This is a fantastic opportunity to join a growing and supportive team where your contribution will play a key role in delivering exceptional guest experiences. If you are a motivated and organised individual who thrives in a fast-paced environment, we’d love to hear from you. Apply with your CV and a cover letter detailing your relevant experience and why you’d be a great fit for this role.
Guest Relations Team (Part Time) employer: Hijobs
Lochaber Accommodation Services is an excellent employer, offering a dynamic and supportive work environment where team members can thrive while delivering exceptional guest experiences. With competitive salaries, comprehensive training opportunities, and the chance to grow within the company, employees are encouraged to develop their skills in a guest-focused setting at our picturesque Lochiel Villa office. Join us to be part of a dedicated team that values your contributions and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Team (Part Time)
✨Tip Number 1
Get to know the company! Research Lochaber Accommodation Services and understand their values and what they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guest relations, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed tasks or solved problems. This will demonstrate your ability to handle the day-to-day operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Lochaber Accommodation Services.
We think you need these skills to ace Guest Relations Team (Part Time)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your cover letter, let your passion for guest relations shine through! We want to see that you’re excited about the role and ready to deliver excellent service.
Tailor Your CV:Make sure your CV highlights relevant experience, even if it’s not directly in guest relations. We love seeing transferable skills, so don’t hesitate to showcase how your past roles have prepared you for this position.
Be Professional Yet Personal:While we appreciate a professional tone, don’t be afraid to inject a bit of your personality into your application. We’re looking for someone who fits well with our team, so let us get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Hijobs
✨Know the Company
Before your interview, take some time to research Lochaber Accommodation Services. Understand their values, mission, and what makes them unique in the guest relations field. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent service, be prepared to share specific examples from your past experiences where you went above and beyond for a guest or customer. Highlighting your ability to handle enquiries and resolve issues will demonstrate that you’re a great fit for the position.
✨Prepare for Operational Questions
Expect questions related to day-to-day operations, such as how you would manage guest communications or handle on-call situations. Think through scenarios and have a few strategies ready to discuss, showing that you can think on your feet and are ready for the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your expectations.
