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- Tasks: Lead daily operations and enhance guest experiences at our Visitor Centre and Larder Café.
- Company: Join a family-run business known for organic soap and skincare at the foot of Ben Nevis.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real impact in tourism and hospitality while leading a passionate team.
- Qualifications: Experience in management and a passion for customer service.
- Other info: Be part of a beloved destination with a strong community focus.
The predicted salary is between 36000 - 60000 £ per year.
The Highland Soap Company is a family-run maker of organic soap and skincare at the foot of Ben Nevis. Our Visitor Centre and Larder Cafe welcomes tens of thousands yearly, with a strong full team. We seek a hands-on General Manager to lead daily operations and drive growth in tourism, retail and hospitality.
The role involves taking ownership of site performance, standards, people, and guest experience – working closely with our directors to track KPIs and deliver commercial improvements across the shop and café.
What you’ll be doing:
- Lead daily operations across retail and café, ensuring great service and smooth delivery.
- Oversee rotas, stock, merchandising, food service standards and presentation.
- Lead, coach, and develop a multi-skilled team across FOH, kitchen, and retail.
- Own key site KPIs and reporting – sales, margin, labour, waste, conversion, and feedback.
- Spot and deliver growth opportunities – events, new visitor experiences, developing the restaurant.
- Maintain strong compliance across Health and Safety and HR processes – without central support.
General Manager - Visitor Centre & Larder Cafe in Fort William employer: Hijobs
Contact Detail:
Hijobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Visitor Centre & Larder Cafe in Fort William
✨Tip Number 1
Network like a pro! Reach out to folks in the tourism and hospitality sectors, especially those who have experience with visitor centres or cafes. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to share specific examples of how you've led teams and improved operations in previous roles. We want to see your hands-on approach in action!
✨Tip Number 3
Research is key! Familiarise yourself with The Highland Soap Company’s values and products. Knowing our story and what makes us tick will help you stand out as a candidate who truly gets us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application lands directly in our hands. Plus, it shows you're genuinely interested in being part of our family-run business.
We think you need these skills to ace General Manager - Visitor Centre & Larder Cafe in Fort William
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role and our company! Share why you’re excited about leading a team in a family-run business like The Highland Soap Company. A personal touch can really make your application stand out.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job description. Highlight your hands-on management experience and any relevant achievements in tourism, retail, or hospitality to catch our eye.
Craft a Compelling Cover Letter: Use your cover letter to tell us your story. Explain how your background makes you the perfect fit for the General Manager role and how you plan to drive growth at our Visitor Centre and Larder Café.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Hijobs
✨Know the Company Inside Out
Before your interview, make sure you research The Highland Soap Company thoroughly. Understand their products, values, and what makes them unique in the organic skincare market. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully managed a team, improved service standards, or driven growth. Be ready to discuss how you can apply these skills to enhance the Visitor Centre and Larder Café.
✨Prepare for KPI Discussions
Since the role involves tracking KPIs, brush up on your knowledge of key performance indicators relevant to retail and hospitality. Be prepared to discuss how you've used KPIs in previous roles to drive improvements and how you plan to implement this at The Highland Soap Company.
✨Think About Growth Opportunities
The company is looking for someone who can spot and deliver growth opportunities. Come prepared with ideas for events or new visitor experiences that could enhance the café and retail space. This shows initiative and a forward-thinking mindset, which is exactly what they’re after!
