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- Tasks: Assist customers with enquiries and provide top-notch service in a busy environment.
- Company: Join a community-focused association dedicated to excellent customer service.
- Benefits: Competitive salary, hybrid work options, and a supportive team atmosphere.
- Other info: Opportunity for career growth and commitment to equal opportunities.
- Why this job: Make a difference by helping customers and gaining valuable experience.
- Qualifications: Minimum of 3 Standard grades and proficiency in Microsoft Office required.
The predicted salary is between 24480 - 25867 £ per year.
The Association is seeking to recruit a highly motivated individual to work in our busy Customer Service Centre, dealing with day to day customer enquiries via our Freephone number, all in relation to the associations services.
Location: Potential for Hybrid can be located in any ACHA Office
Temporary Maternity Cover until 30th April 2027
Full Time 35 hours per week
£24,480 - £25,867
Mon-Fri 9am to 5pm
The successful candidate needs to have a minimum of 3 Standard grades or equivalent and to be competent in the use of Microsoft Office packages. The ability to provide excellent customer service is essential. The post-holder will have regular contact with customers, staff and contractors therefore organisational, administrative and communication skills are key.
ACHA welcomes applications from all sections of the community and is committed to promoting equal opportunities. All posts will be subject to a Disclosure Scotland check.
Closing Date: 12 noon on Friday 15th May 2026
Interviews will be held on Wednesday 27th May 2026
Customer Services Assistant employer: Hijobs
Contact Detail:
Hijobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Make sure you know the ins and outs of the company before your interview. Research their services, values, and recent news. This will help us show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Services Assistant and how you'd handle them. We want to see that you can keep your cool and provide excellent service under pressure.
✨Tip Number 3
Dress the part for your interview! Even if it's a hybrid role, first impressions matter. We recommend smart casual attire to show that you take the opportunity seriously while still being comfortable.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and ready to tackle those day-to-day enquiries with a smile.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for organisational and communication skills, so don’t be shy about showcasing those in your application!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, we want to understand why you’re the perfect fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. If you hit any snags, just reach out to our recruitment team for help.
How to prepare for a job interview at Hijobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Assistant role. Familiarise yourself with the association's services and think about how your skills can contribute to their mission. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since excellent customer service is essential for this position, prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your communication skills.
✨Brush Up on Microsoft Office
As the job requires competency in Microsoft Office packages, take some time to refresh your skills. Be ready to discuss how you've used these tools in previous roles, whether it's creating reports, managing data, or communicating effectively with colleagues and customers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and the association's goals. This not only shows your enthusiasm but also helps you determine if the position is the right fit for you.