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- Tasks: Enforce parking regulations and provide excellent customer service while patrolling the district.
- Company: Join Wakefield Council's dedicated team in a vital community role.
- Benefits: Full training provided, competitive salary, and a supportive work environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: No prior experience needed; just a commitment to fairness and diplomacy.
- Other info: Flexible shifts with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Parking Services are looking to recruit 5 full time Civil Enforcement Officers to complement its existing workforce. Civil Enforcement Officers are highly motivated and committed front line, uniformed team who are responsible for the enforcement of the district's parking restrictions.
Once fully trained the successful candidate will be required to:
- Carry out enforcement duties in a fair and consistent manner.
- Issue Penalty Charge Notices to vehicles that are parked in contravention of the Councils Parking Places and Traffic Regulation Orders.
- Work a 37hr week, currently 3 x 9.5hrs shift and 1x 8.5hrs shifts over a 6 week rolling rota (subject to change).
- Deal with contentious situations assertively and with diplomacy.
- Remain calm under pressure and be able to think and act confidently.
- Deliver excellent customer service and provide a variety of information to members of the public.
- Drive Council Fleet Vehicles.
- Be physically fit enough to patrol for the majority of a 9.5 hour shift while carrying routine items of equipment/supplies.
- Identify faults and carry out routine maintenance on Pay and Display machines.
- Operate hand held technology equipment and mobile phones.
- Work safely in line with Council Risk assessments and Health and Safety Policies.
- Report various issues they encounter when on patrol to the Council or partners such as the Police.
- Write good quality reports and statements.
- Work evenings and weekends as part of a shift rota.
- Work alone for the majority of the time.
- Drive Council vehicles as part of the role.
- Work within Council Policies and Procedures.
Experience within the Parking industry would be an advantage but is not essential as full training is provided.
If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Rachel Terry.
Tel: 07776244857
E-mail: rterry@wakefield.gov.uk
Civil Enforcement Officers x 5 in Wakefield employer: Highways Magazine
Contact Detail:
Highways Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officers x 5 in Wakefield
✨Tip Number 1
Get to know the company! Research Wakefield Council and their Parking Services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a Civil Enforcement Officer, you'll need to deal with the public and handle tricky situations. Role-play with a friend or family member to build your confidence in delivering excellent customer service.
✨Tip Number 3
Be prepared for the physical aspect of the job. Make sure you're fit enough to patrol for long hours. A little training or exercise before your interview can show that you're ready for the demands of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Wakefield Council.
We think you need these skills to ace Civil Enforcement Officers x 5 in Wakefield
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Civil Enforcement Officer and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. We’re looking for candidates who can handle pressure and provide excellent customer service, so share examples that showcase these abilities!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Highways Magazine
✨Know Your Role
Make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with parking regulations and the importance of enforcing them fairly. This will show your commitment to the role and help you answer questions confidently.
✨Stay Calm Under Pressure
Prepare for scenarios where you might need to deal with difficult situations or confrontations. Think about how you would handle these assertively yet diplomatically. Practising responses to potential challenges can help you remain composed during the interview.
✨Customer Service Focus
Since delivering excellent customer service is key, think of examples from your past experiences where you provided great service or resolved conflicts. Be ready to discuss how you would assist the public while enforcing parking rules.
✨Demonstrate Physical Readiness
As the job requires physical fitness for long shifts, be prepared to discuss your ability to patrol and carry equipment. You might want to mention any relevant activities or sports that keep you fit, showing you're up for the challenge.