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For Companies At a Glance
- Tasks: Lead communications and support for North Yorkshire's highway projects.
- Company: Join North Yorkshire Council, committed to sustainable growth and community impact.
- Benefits: Enjoy a local government pension, discounts, travel loans, and wellbeing support.
- Why this job: Make a difference in your community while developing your communication skills.
- Qualifications: Strong communicator with experience in customer-focused environments and administrative skills.
- Other info: Flexible working options and opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Are you a strong communicator with an interest in Highways? If so, this role may be for you! We are looking for a Highways Customer Communications Officer to join our team in Skipton (Area 5) and Kirby Misperton (Area 4).
The Service
With over 9,000 km in length and 1,497 bridges, North Yorkshire has one of the longest road and bridge networks of any highway authority in the country. Our highway infrastructure is therefore paramount to our success. Our ambition is to ensure that North Yorkshire is a place with a strong economy and a commitment to sustainable growth that enables our residents and visitors to fulfil their ambitions and aspirations. We want North Yorkshire to be a thriving county which adapts to a changing world and remains a special place for everyone to live, work and visit. Delivering the right transport infrastructure is critical to achieving our ambition, and that’s where you come in.
The Role
As our Communications Officer, you will take a lead role in all tasks related to communication and the political process. You will spend time in the Skipton and Kirby Misperton offices undertaking the following duties:
- Providing advice, guidance, and support in response to telephone queries, including those from Members.
- Briefing the Area Manager and Area Management Team as appropriate on relevant matters.
- Managing routine and non-routine correspondence on behalf of the Area Manager/Area Management Team.
- Collating and coordinating information, conducting research and analysis on a range of issues and casework.
- Leading on specific matters at an appropriate level and preparing comprehensive reports.
- Representing the Service at Corporate and Directorate Communications Meetings and taking a lead role in implementing actions arising from those meetings.
- Establishing effective communication with colleagues, external agencies, and Authority partners.
- Maintaining regular contact with the local Area Business Support Team regarding correspondence, filing systems, and Area Office commitments.
The nature of this role does allow a degree of flexibility with regard to home working, but the needs of the service may require some concentrated periods of office working. Also, some evening and weekend working will occasionally be required.
Skills and Experience
This role is ideal for someone who thrives in a customer-focused environment, brings strong administrative and communication skills, and is ready to grow professionally.
- Have experience working in a busy, high-performing, customer-oriented setting.
- Have a solid understanding of administrative policies and procedures.
- Have a proven ability to stay productive under pressure.
- Be skilled in influencing, persuading, and negotiating in various situations.
- Have experience in highway design and public engagement.
- Possess strong written and verbal communications skills.
- Be willing to travel across the county.
What can we offer you?
In addition to your salary, North Yorkshire Council offer a range of great benefits to help you financially and make life a bit easier.
- A local government pension scheme with 18.1% employer contribution
- Salary sacrifice schemes
- Employee discount benefits including shopping, supermarkets, gym discounts and more!
- Travel loans
- Health Assured – confidential help and support for your wellbeing
Contact
For further information about the role please contact Richard Marr on 07730 498831.
Highways Customer Communications Officer in Skipton employer: Highways Magazine
Contact Detail:
Highways Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highways Customer Communications Officer in Skipton
✨Tip Number 1
Get to know the company and its values! Research North Yorkshire Council and understand their commitment to sustainable growth. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing common scenarios you might face as a Highways Customer Communications Officer. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to highways and public engagement. Building relationships can give you insider info and possibly even a referral when you apply through our website.
✨Tip Number 4
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully handled customer queries or managed correspondence. Highlighting these will demonstrate your fit for the role and your ability to thrive under pressure.
We think you need these skills to ace Highways Customer Communications Officer in Skipton
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about communication, make sure your application highlights your strong written and verbal skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Highways Customer Communications Officer role. Mention your experience in customer-focused environments and any relevant highway design knowledge.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! Show us that you’re not just a great communicator but also someone who can connect with others and build relationships.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Highways Magazine
✨Know Your Highways
Make sure you brush up on your knowledge of the highways and transport infrastructure in North Yorkshire. Familiarise yourself with recent projects, challenges, and successes in the area. This will show your genuine interest in the role and help you engage in meaningful conversations during the interview.
✨Showcase Your Communication Skills
As a Communications Officer, your ability to communicate effectively is key. Prepare examples of how you've successfully handled customer queries or managed correspondence in previous roles. Be ready to demonstrate your skills in influencing and negotiating, as these will be crucial for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think about past experiences where you had to manage multiple tasks or resolve conflicts, and be prepared to discuss your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.