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- Tasks: Manage a dynamic team delivering on-demand transport services across Essex.
- Company: Join a forward-thinking council team making public transport accessible for all.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Enjoy a flexible working schedule with opportunities for career growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: A-levels or equivalent experience, strong team management, and excellent communication skills.
The predicted salary is between 34036 - 40042 £ per year.
Permanent, Full Time £34,036 to £40,042 per annum
Location: Braintree
Working Style: Operational field-based worker
Please note this team operate on a 4-week rolling rota involving mornings and afternoons. You will also be required to be on-call one week in four, which will involve late evening and weekends.
DigiGo is the Council's in-house digital demand responsive transport (D-DRT) service, delivering flexible, on-demand and pre-bookable public transport in parts of Essex. The thriving team provides a lifeline to rural and sub-urban areas to enable direct or connecting for onward travel journeys to residents of all ages and abilities.
The DigiGo Deputy Manager will manage day-to-day aspects of delivering a quality public transport service and ensure that they manage staff and vehicle resources to meet customer requirements and achieve the service objectives. This role will ensure the service and team as a whole, across a wide and differing operational area(s) adhere to all health and safety and legislative requirements under which DigiGo operates.
Accountabilities- Responsible for ensuring all work undertaken meets the legislative requirements under which DigiGo operates (e.g. drivers' hours requirements, Section 19/22 licensing).
- Manage a team of 30+ drivers; including HR, induction, recruitment, training and development, ensuring adherence to GDPR and HR policies and practices.
- Responsible for autonomous daily decision making in regards to operational matters, balancing customer outcomes, service quality, safety and a range of other considerations.
- Responsible for creating, updating and ensuring records are kept accurately with regards to operational data, safety, fleet management and service risk assessments.
- Responsible for ensuring all drivers always adhere to health and safety, and legal operating procedures and take corrective and proactive action, if required.
- Responsible for ensuring all drivers comply with the Highway Code, delivering a quality and professional service and always demonstrating exemplary behaviour.
- Responsible for ensuring all drivers complete a comprehensive training programme including refresher courses, and there are appropriate learning opportunities to upskill the team to meet future requirements.
- Identify and provide support for individuals who require it and encourage a culture of continuous improvement.
- Support the DigiGo Transport Manager in delivering a high level of customer service, ensuring customer complaints are brought to a prompt and satisfactory conclusion or escalated to a senior level where appropriate.
- Support in the planning, resource allocation and management of the wider service, to ensure efficiency of costs and resources, including daily use and optimisation of the digital platform(s) in operation.
- Deputise for the DigiGo Transport Manager, as required, and form part of the management on-call rota.
- Specific individual and shared targets and objectives, as defined by management.
- Educated to A level / NVQ level 4 or equivalent by experience.
- Evidence of continuing professional development and knowledge in relevant professional area (Passenger Transport Operations Manager (level 4) desirable).
- Demonstrable experience and skills in vehicle/fleet management.
- A proven track record of managing a large team effectively, including experience managing HR issues, such as new starters and leavers, sick/maternity leave, early retirement, behavioural, disciplinaries and dispute resolution.
- Demonstrable experience and skills in route planning, vehicle and driver resource allocation in line with legislation.
- The ability to react calmly and independently to quickly changing operational situations to ensure the continuation of the service and best outcomes for customers.
- Excellent communication and interpersonal skills.
- Excellent IT skills, with ability to find 'digital-first' solutions to technical issues and delivering continuous improvement.
- Holder of a valid driving license with Category D1 entitlement.
- The applicant will be required to hold a pass certificate for the ECC minibus assessment before being awarded the post.
Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.
DigiGo Deputy Manager in Chelmsford employer: Highways Magazine
Contact Detail:
Highways Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DigiGo Deputy Manager in Chelmsford
✨Tip Number 1
Get to know the company! Research DigiGo and its services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work at DigiGo, giving you an edge over other candidates.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various operational challenges, like managing a large team or dealing with customer complaints. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the DigiGo team.
We think you need these skills to ace DigiGo Deputy Manager in Chelmsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and fleet operations. We want to see how your skills align with the DigiGo Deputy Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of interaction with drivers and customers, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you’ve effectively resolved issues or improved service quality.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can react calmly to changing situations. Include specific instances where you’ve successfully navigated operational challenges or made quick decisions that benefited your team or service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Highways Magazine
✨Know Your Stuff
Make sure you understand the ins and outs of DigiGo's operations. Familiarise yourself with the legislative requirements, health and safety protocols, and the specifics of managing a large team. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or handled HR issues. Highlight how you’ve dealt with challenges like recruitment, training, or conflict resolution. This will demonstrate your capability to lead the 30+ drivers effectively.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle operational challenges or customer complaints. Think through potential scenarios and how you would react calmly and independently. This will help you convey your problem-solving skills and ability to maintain service quality under pressure.
✨Emphasise Your Digital Savvy
Since the role involves optimising digital platforms, be prepared to discuss your IT skills and any 'digital-first' solutions you've implemented in previous roles. This will show that you can contribute to continuous improvement and adapt to the tech-driven aspects of the job.