At a Glance
- Tasks: Provide daily IT support and resolve application and network issues.
- Company: Join Highways England, a leader in infrastructure and technology.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Office-based role with a focus on high service standards and communication.
- Why this job: Be the go-to tech guru and make a difference in users' daily experiences.
- Qualifications: Strong networking knowledge and desktop support experience required.
The predicted salary is between 25000 - 32000 € per year.
Highways England is looking for a Technical Support Analyst (Tier 1) for its Guildford office. The role requires providing daily IT support, maintaining equipment, and resolving application and network issues.
A strong knowledge of networking, desktop support experience, and MCP qualification are essential.
The position offers a full-time on-site role with a focus on maintaining high standards of service and communication with users and suppliers.
Onsite IT Support Analyst (Tier 1) – Office-Based in Surrey employer: Highways England
Highways England is an excellent employer, offering a dynamic work environment in Guildford where you can thrive as an Onsite IT Support Analyst. With a strong emphasis on employee development and a culture of collaboration, we provide comprehensive training and growth opportunities to help you advance your career while maintaining a healthy work-life balance. Join us to be part of a team that values high standards of service and communication, ensuring that your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Analyst (Tier 1) – Office-Based in Surrey
✨Tip Number 1
Get to know the company! Research Highways England and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your networking and desktop support knowledge. You might get asked some tricky questions, so being prepared will help you stand out as a confident candidate.
✨Tip Number 3
Show off your communication skills! Since the role involves interacting with users and suppliers, be ready to demonstrate how you can explain complex IT issues in simple terms. This will highlight your ability to maintain high standards of service.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows that you're proactive. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Onsite IT Support Analyst (Tier 1) – Office-Based in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and networking. We want to see how your skills match the requirements for the Technical Support Analyst role, so don’t be shy about showcasing your MCP qualification!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to maintaining high service standards at Highways England. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves a lot of interaction with users and suppliers, make sure to highlight your communication skills in your application. We want to know how you handle issues and keep everyone informed during the process.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Highways England
✨Know Your Tech Inside Out
Make sure you brush up on your networking and desktop support knowledge. Be ready to discuss common issues you've resolved in the past, as well as any relevant experience with IT equipment maintenance. This will show that you're not just familiar with the theory but have practical skills too.
✨Showcase Your Communication Skills
Since the role involves a lot of interaction with users and suppliers, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users to resolve issues. This will demonstrate your ability to maintain high standards of service.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like how you'd handle a specific IT issue or a difficult user. Prepare by thinking through your problem-solving process and how you would ensure minimal disruption to users while resolving their issues.
✨Highlight Your MCP Qualification
If you have an MCP qualification, make sure to mention it! Be prepared to discuss how this certification has equipped you with the skills necessary for the role. It’s a great way to set yourself apart from other candidates and show your commitment to professional development.
