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- Tasks: Provide on-site IT support and resolve technical issues for our Digital Services team.
- Company: Join National Highways, improving England’s motorways with a focus on safety and innovation.
- Benefits: Full-time role with competitive salary and opportunities for career growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be part of a team that enhances travel safety and reliability through technology.
- Qualifications: MCP qualification or relevant experience in technical support and networking.
The predicted salary is between 30000 - 40000 £ per year.
National Highways is seeking a Technical Support Analyst (Tier 1) to join our Digital Services team. The Technical Support Analyst will provide daily onsite IT support to NH office locations, including assistance with printers, computers, peripherals, and telephone equipment. The role also involves managing application, system, and network issues to resolution and supporting new installations, migrations, and office moves. This is a full-time, office-based role requiring candidates to work on-site at our Guildford office five days per week.
The position primarily involves providing IT support via the on-site tech bar, with additional responsibility for visiting outstations, depots, RCC, and other regional locations. Responsibilities include:
- Performing routine maintenance on computers, monitors, peripherals and digital/IP telephone systems.
- Setting up new equipment and installing operating system and application software.
- Maintaining accurate documentation of support work performed via the helpdesk ticketing system.
- Maintaining updated knowledge of software/hardware to assure the proper implementation and service of client workstations.
- Maintaining communications with the client/end user base, external and internal suppliers, throughout scheduled and daily support work activities.
About you:
- MCP qualification or relevant experience.
- Good working knowledge of networking, protocols, structured cabling and associated terminology.
- Related experience in a similar technical support/customer facing role within a corporate/professional environment.
- Experience of implementing and supporting desktop encryption and end point security such as BitLocker.
- Excellent working knowledge of Microsoft Office and able to demonstrate excellent knowledge of Desktop Operating Systems.
- Full UK Driving Licence.
About us:
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Technical Support Analyst - Tier 1 in Guildford employer: Highways England
Contact Detail:
Highways England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - Tier 1 in Guildford
✨Tip Number 1
Get to know the company! Research National Highways and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support roles. Think about scenarios where you've solved problems or helped customers, and be ready to share those stories.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Analyst - Tier 1 in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Technical Support Analyst role. We want to see how your background fits with our needs, so don’t be shy about showcasing your MCP qualification and any hands-on IT support experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining National Highways and how your skills can contribute to our Digital Services team. We love seeing genuine enthusiasm and a good fit for our values.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can manage application, system, and network problems effectively, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Highways England
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, protocols, and desktop operating systems. Be ready to discuss your experience with troubleshooting common IT issues, as well as any specific tools or software you've used in previous roles.
✨Showcase Your Customer Service Skills
As a Technical Support Analyst, you'll be interacting with clients regularly. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your communication skills and ability to maintain a positive attitude under pressure.
✨Familiarise Yourself with the Company
Research National Highways and their Digital Services team. Understand their mission, values, and recent projects. This will not only help you tailor your answers but also show your genuine interest in the role and the company.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about how you would handle specific technical issues or support requests. Practising these scenarios can help you articulate your thought process clearly and confidently.