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- Tasks: Lead customer research projects to enhance safety and experiences for users.
- Company: A leading infrastructure organisation in Guildford focused on customer insights.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by improving customer journeys and experiences.
- Qualifications: Experience in qualitative and quantitative research and strong project management skills.
- Other info: Join a dynamic team dedicated to enhancing customer satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
A leading infrastructure organization in Guildford seeks a Customer Insight Manager to lead and deliver customer research projects aimed at improving safety and experiences. The role involves managing research design, overseeing quality assurance, and producing actionable insights for stakeholders.
Candidates should have a background in qualitative and quantitative research methodologies, alongside strong project management skills. A commitment to improve customer experiences is essential.
Customer Insight Leader: Shaping Safer, Smoother Journeys in Guildford employer: Highways England
Contact Detail:
Highways England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Leader: Shaping Safer, Smoother Journeys in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. We recommend practising common interview questions and thinking about how your skills in customer insight can improve safety and experiences.
✨Tip Number 3
Showcase your project management skills! Bring examples of past research projects to the table during interviews. We want to see how you’ve turned insights into actionable strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Insight Leader: Shaping Safer, Smoother Journeys in Guildford
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for improving customer experiences. Share specific examples of how you've made a difference in past roles, especially in research projects that focus on safety and user satisfaction.
Highlight Your Research Skills: Make sure to emphasise your background in both qualitative and quantitative research methodologies. We want to know how you’ve applied these skills in real-world scenarios, so don’t hold back on the details!
Project Management is Key: Since this role involves overseeing research projects, it’s crucial to showcase your project management skills. Talk about how you’ve successfully managed timelines, resources, and teams to deliver quality insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Highways England
✨Know Your Research Methodologies
Make sure you brush up on both qualitative and quantitative research methodologies. Be ready to discuss how you've applied these in past projects, as this will show your depth of knowledge and experience in delivering actionable insights.
✨Showcase Your Project Management Skills
Prepare examples that highlight your project management skills. Discuss specific projects where you successfully managed timelines, resources, and stakeholder expectations. This will demonstrate your ability to oversee research design and quality assurance effectively.
✨Understand the Customer Experience
Familiarise yourself with the current trends in customer experience within the infrastructure sector. Be prepared to share your thoughts on how to improve safety and experiences for customers, as this shows your commitment to enhancing customer journeys.
✨Engage with Stakeholders
Think about how you would communicate insights to various stakeholders. Prepare to discuss strategies for presenting your findings in a way that resonates with different audiences, ensuring they understand the value of your research.