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- Tasks: Oversee maintenance and repair works while ensuring top-notch customer service.
- Company: National highways agency committed to safety and excellence.
- Benefits: Flexible working, contributory pension scheme, and well-being support.
- Why this job: Make a real difference in the safety and maintenance of our highways.
- Qualifications: Engineering degree and experience in budget and contract management.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 45000 - 55000 £ per year.
A national highways agency in Exeter is seeking a Service Delivery Manager to oversee maintenance and repair works across the South West. The role involves managing supplier performance, ensuring compliance with technical standards, and a strong focus on customer service.
Candidates should possess an engineering degree and experience in budget and contract management.
The agency offers a flexible working environment and various benefits including a contributory pension scheme and well-being support.
Highways Service Delivery Manager - Maintenance & Safety in Exeter employer: Highways England
Contact Detail:
Highways England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highways Service Delivery Manager - Maintenance & Safety in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the highways and maintenance sector on LinkedIn or at industry events. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for interviews by researching the agency’s recent projects and challenges. We want you to show that you’re not just interested in the role, but that you understand the bigger picture of what they do.
✨Tip Number 3
Practice your responses to common interview questions, especially around supplier performance and compliance. We suggest using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you ace the process.
We think you need these skills to ace Highways Service Delivery Manager - Maintenance & Safety in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering degree and relevant experience in budget and contract management. We want to see how your skills align with the role of Service Delivery Manager, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about maintaining and improving highways. We love seeing candidates who can connect their personal values with our mission, so let your personality come through.
Showcase Customer Service Skills: Since this role has a strong focus on customer service, make sure to include examples of how you've successfully managed client relationships or improved service delivery in your previous roles. We’re all about putting customers first!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Highways England
✨Know Your Stuff
Make sure you brush up on your engineering knowledge, especially related to highways maintenance and safety standards. Familiarise yourself with the latest regulations and best practices in the industry, as this will show that you're serious about the role.
✨Supplier Performance Insights
Prepare to discuss how you've managed supplier performance in the past. Think of specific examples where you ensured compliance with technical standards and improved service delivery. This will demonstrate your hands-on experience and problem-solving skills.
✨Budget Savvy
Since budget and contract management is key for this role, be ready to talk about your experience in managing budgets. Have a couple of success stories at hand where you optimised costs or negotiated contracts effectively. This will highlight your financial acumen.
✨Customer Service Focus
The agency values customer service, so think about how you've gone above and beyond for clients in previous roles. Prepare to share anecdotes that showcase your commitment to customer satisfaction and how you handled any challenges that arose.