At a Glance
- Tasks: Support our Operations team with administrative activities and customer engagement.
- Company: Join National Highways, a leader in infrastructure management.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on collaboration and support.
- Why this job: Make a difference in a fast-paced role while developing essential skills.
- Qualifications: Strong communication, time management, and experience with Microsoft Office.
The predicted salary is between 30000 - 35000 £ per year.
Birmingham, West Midlands, United Kingdom and 1 more
Job Description
About the job
Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the Midlands region.
This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate.
Working in a busy administration team, you will be ensuring that workforce planning tools and systems are kept up to date, supporting local workforce planning activities, finance and HR processes and requirements.
Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation is crucial.
- Engage with customers, both verbally and in writing, in response to enquiries and complaints.
- Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness.
Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
- Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
- Collation of statements of evidence and providing CCTV images where available.
- Processing of invoice payments in accordance with National Highways Policies and Procedures.
- Provision of effective administrative support to the business.
A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.
About you.
- Excellent written and verbal communication skills
- Excellent time management and organisational skills
- Flexibility and adaptable to changing priorities - ability to work in a fast-moving environment to tight deadlines
- Experience in the use of business information and document management systems - Microsoft Office packages – mainly Outlook, Word, Power Point and Excel (essential) and Oracle applications or similar
- Previous experience within an administration environment.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Business Services Co-ordinator in Birmingham employer: Highways England
Highways England is an excellent employer, offering a dynamic work culture that prioritises safety and innovation in the management of the nation's highways. With opportunities for hybrid working in Wakefield or Darlington, employees benefit from a supportive environment that encourages professional growth and development, making a meaningful impact on the infrastructure that keeps England moving.
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Co-ordinator in Birmingham
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We think you need these skills to ace Business Services Co-ordinator in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Highways England, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Highways England
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Highways England’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
