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- Tasks: Lead a team to deliver excellent housing services and improve void turnaround times.
- Company: Hightown, a caring organisation focused on providing quality homes.
- Benefits: 33 days leave, bonuses, life assurance, gym access, and ongoing training.
- Other info: Join a supportive team dedicated to inclusivity and positive resident experiences.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 56511 - 56511 £ per year.
Full time – 35 hours per week
Salary: £56,511 per annum
Location: Hightown House, Maylands, Hemel Hempstead
At Hightown, we believe that everyone should have a safe, high‑quality home and the right support to thrive. If you are passionate about delivering excellent housing services and want to work in an organisation where people genuinely matter, we would love to hear from you.
About The Role
- Lead, support and empower a team of staff working across voids, allocations and lettings, ensuring they have the confidence and tools to provide an excellent service.
- Promote a culture of respect and fairness so applicants are assessed consistently, treated with dignity and offered clear guidance throughout the lettings journey.
- Maintain high performance standards, monitoring KPIs and driving continuous improvement in void turnaround times and overall service delivery.
- Ensure all void properties meet legal, regulatory and safety requirements, including fire, gas, legionella and building regulations.
- Collaborate closely with Local Authority partners, internal teams and external stakeholders to ensure nominations, agreements and lettings progress smoothly.
- Work with compassion when supporting applicants, colleagues and partners, particularly during complex or challenging cases.
- Oversee budgets, ensuring value for money and effective use of resources.
- Work jointly with our Development team to ensure new build homes are handed over seamlessly and let within target timescales.
What We Are Looking For
- A confident manager with experience in voids, lettings, property maintenance environments and team leadership.
- Strong organisational skills, excellent communication abilities and the capacity to make informed decisions in a busy, fast‑paced environment.
- Commitment to inclusive practice and positive resident experiences, ensuring that services are accessible, welcoming and responsive to individual needs.
- A full UK driving licence and use of a vehicle is essential.
Benefits
- 33 days annual leave, including bank holidays (rising with service)
- Annual performance‑based bonus
- Monthly attendance bonus
- Regular salary and cost‑of‑living reviews
- Life assurance (three times your annual salary)
- Blue Light Card – access to discounts from local and national retailers
- Ongoing training and development opportunities to help you progress
- On‑site gym access
Voids & Lettings Manager employer: Hightown
Contact Detail:
Hightown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voids & Lettings Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Hightown and understanding their values. Show us how your passion for delivering excellent housing services aligns with our mission. We love candidates who can connect their experience to our goals!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and managing voids and lettings. We want to see how you handle challenges and support your team, so be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Hightown.
We think you need these skills to ace Voids & Lettings Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Voids & Lettings Manager role. Highlight your leadership experience and any relevant achievements in property management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for delivering excellent housing services and how you can contribute to our mission at Hightown. Be genuine and let your personality come through.
Showcase Your Team Leadership Skills: We’re looking for someone who can lead and empower a team. Use examples from your past experiences to demonstrate how you've successfully managed teams and improved service delivery in a fast-paced environment.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Hightown
✨Know Your Stuff
Make sure you understand the ins and outs of voids and lettings. Brush up on relevant legislation, safety requirements, and best practices in property management. This will not only show your expertise but also your passion for delivering excellent housing services.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in team leadership and how you've empowered your team in previous roles. Think about specific situations where you promoted a culture of respect and fairness, as this aligns with what they’re looking for.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators related to void turnaround times and service delivery. Be prepared to discuss how you've monitored and improved these metrics in past positions, as this will demonstrate your commitment to continuous improvement.
✨Emphasise Collaboration
Since the role involves working closely with local authorities and stakeholders, think of examples where you've successfully collaborated with others. Highlight your communication skills and how you’ve navigated complex cases with compassion, which is crucial for this position.