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- Tasks: Lead a team to support homeless individuals in accessing essential services.
- Company: Hightown provides a safe, trauma-informed environment for those experiencing homelessness.
- Benefits: Enjoy 33 days annual leave, bonuses, and a commitment to your wellbeing.
- Why this job: Make a real difference in people's lives while growing professionally in a supportive team.
- Qualifications: Experience in a similar role and a full UK driving licence are essential.
- Other info: Apply quickly as interviews are ongoing; we value diversity and inclusivity.
The predicted salary is between 32000 - 53000 £ per year.
Hightown offer a trauma-informed, safe environment that is person-centred and supports homeless individuals to access the help they need. This could include support to find accommodation, claim benefits, counselling or signposting to specialist agencies for support with things like drug and alcohol addictions. We are currently recruiting for a Service Manager who will be responsible for the effective day to day management of our services and ensuring personalised, flexible and good quality services are delivered. The role is currently covering 5 adult homelessness services across St Albans, Hemel Hempstead and Aylesbury.
What We're Looking For:
- Leadership Excellence: First-class leadership skills with the ability to mentor and inspire your team.
- Experience: Previous experience of providing advice, guidance and support to homeless individuals.
- Communication: Excellent communication skills to effectively interact with a wide group of individuals.
As a Service Manager, you will:
- Lead and manage a dedicated team, providing support and advice.
- Oversee the service rota, ensuring full and consistent cover of all shifts, including weekends when necessary.
- Handle recruitment and induction of new staff, fostering a positive and supportive work environment.
Requirements:
- Previous experience in a similar role.
- A full UK driving licence and access to a vehicle are essential for this role.
Why Join Us?
- Be part of a supportive and dynamic team.
- Make a meaningful impact on the lives of our residents.
- Opportunities for professional growth and development.
The Benefits
In return for your hard work and commitment, we offer a considerable benefits package which includes:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service.
- £37,929 pa for a 37.5 hour week contract.
- Annual bonus based on satisfactory performance.
- Monthly attendance bonus on top of your basic salary.
- Commitment to health and wellbeing with the Five Ways to Wellbeing.
- Ongoing professional development and support to deliver outstanding support.
- Workplace pension scheme and life assurance of three times your annual salary.
- Employee assistance helpline.
If you are a compassionate leader with a commitment to excellence, we would love to hear from you! We are an Equal Opportunities & Disability Confident Employer. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.
Service Manager - Housing First employer: Hightown
Contact Detail:
Hightown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Housing First
✨Tip Number 1
Familiarise yourself with the Housing First model and its principles. Understanding how this approach works will help you articulate your vision for managing services effectively during interviews.
✨Tip Number 2
Network with professionals in the homelessness sector. Attend local events or join online forums to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare examples of your leadership experience that demonstrate your ability to mentor and inspire a team. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 4
Research Hightown's values and recent initiatives. Showing that you understand their mission and how you can contribute to their goals will set you apart from other candidates.
We think you need these skills to ace Service Manager - Housing First
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing services for homeless individuals. Emphasise your leadership skills and any previous roles where you provided support and guidance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping homeless individuals. Mention specific experiences that demonstrate your ability to lead a team and manage services effectively.
Highlight Communication Skills: In your application, provide examples of how you've successfully communicated with diverse groups. This could include instances where you resolved conflicts or facilitated discussions among team members or clients.
Showcase Your Commitment to Professional Development: Mention any training or professional development courses you've completed that relate to homelessness, leadership, or mental health support. This shows your dedication to improving your skills and knowledge in the field.
How to prepare for a job interview at Hightown
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and inspiring others. Highlight any specific achievements that showcase your leadership excellence.
✨Understand the Needs of Homeless Individuals
Familiarise yourself with the challenges faced by homeless individuals and the support services available. Be ready to discuss your previous experience in providing guidance and support, and how you can apply this knowledge to improve the lives of those you will be working with.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Be prepared to answer questions about how you would interact with various stakeholders, including team members, residents, and external agencies.
✨Demonstrate Flexibility and Problem-Solving
The role requires overseeing service rotas and ensuring consistent coverage. Be ready to discuss how you handle unexpected challenges and maintain service quality. Share examples of how you've adapted to changing circumstances in previous roles.
