At a Glance
- Tasks: Coordinate repairs, track orders, and ensure excellent customer service for residents.
- Company: Join Hightown Housing Association, a supportive and community-focused organisation.
- Benefits: Enjoy 33 days of leave, competitive salary, gym access, and discounts at popular retailers.
- Other info: Ongoing training and development opportunities in a dynamic work environment.
- Why this job: Make a real difference in people's homes while growing your career.
- Qualifications: Customer-focused, organised, and confident with Microsoft Office; housing knowledge is a plus.
The predicted salary is between 28719 - 28719 € per year.
Are you passionate about delivering excellent customer service and helping to ensure homes are well maintained? We are looking for a proactive and organised Repairs Coordinator to join our team. This is a great opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association. You will be a key point of contact for residents and staff reporting repairs. You will collaborate closely with our Repairs Team Supervisors and Manager to ensure that repair requests are logged, tracked, and resolved efficiently and to a high standard.
Key Responsibilities
- Receive and process repair requests from residents and staff.
- Place and track orders with approved contractors using our Repairs and Maintenance system.
- Maintain accurate property records and update our property database.
- Log defects in new or refurbished properties and liaise with builders.
- Assist with invoice processing and appointment scheduling for technical staff.
- Monitor customer satisfaction and feedback.
- Support with specialist tasks such as overdue contractor orders and out-of-hours administration.
- Provide occasional reception cover as required.
The ideal candidate will have:
- Customer-focused with a professional and courteous manner.
- Organised, reliable, and meticulous in record-keeping.
- Confident using Microsoft Word and Excel.
- A strong communicator with a good telephone manner.
- Knowledge surrounding housing construction is desired but not essential.
Why Join Us as a Repairs Co‑ordinator
- Opportunities for career growth and development.
- 33 days of annual leave pro-rata including Bank Holidays.
- Competitive salary of £28,719 per annum.
- Monthly attendance bonus.
- Life assurance cover (three times your annual salary).
- Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas.
- Ongoing training opportunities to develop your career.
- Employee support and health & wellbeing services.
- Free access to on‑site gym.
Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities & Disability Confident Employer.
Repairs Co-ordinator employer: Hightown
Hightown Housing Association is an excellent employer, offering a supportive work culture that prioritises employee growth and development. As a Repairs Coordinator, you will enjoy a competitive salary, generous annual leave, and access to health and wellbeing services, all while contributing to the vital mission of maintaining homes for residents. With ongoing training opportunities and a focus on customer service excellence, Hightown provides a rewarding environment for those passionate about making a difference in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Co-ordinator
✨Tip Number 1
Get to know the company! Research Hightown Housing Association and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Repairs Co-ordinator, you'll need to be a strong communicator. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your telephone manner.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our team. Don’t wait too long, as we’re shortlisting candidates on an ongoing basis!
We think you need these skills to ace Repairs Co-ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and organisation. We want to see how your skills align with the Repairs Co-ordinator role, so don’t hold back!
Showcase Your Communication Skills:Since you'll be a key point of contact for residents and staff, it’s important to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience:If you have any experience with repairs, maintenance, or housing construction, make sure to mention it! We love seeing candidates who understand the industry and can hit the ground running.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and consider you for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hightown
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Repairs Co-ordinator. Familiarise yourself with the key tasks like processing repair requests and maintaining property records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share examples from your past experiences. Think of specific situations where you went above and beyond for a customer or resolved a tricky issue. This will highlight your proactive and organised nature, which is exactly what they’re looking for.
✨Brush Up on Your Tech Skills
As a Repairs Co-ordinator, you'll need to be confident using Microsoft Word and Excel. Before the interview, practice using these tools, especially if you can relate them to tracking repairs or managing data. Being able to discuss your proficiency will give you an edge over other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. You might want to inquire about the team dynamics or how success is measured in the role. This shows that you’re engaged and serious about contributing to their team.
