At a Glance
- Tasks: Manage day-to-day operations of care services and lead a passionate team.
- Company: Join Hightown, a values-driven organisation focused on empowerment and positive change.
- Benefits: Enjoy 33 days annual leave, a pension scheme, bonuses, and professional development.
- Other info: Flexible job share role with opportunities for growth and collaboration.
- Why this job: Make a real impact in the lives of vulnerable individuals while developing your leadership skills.
- Qualifications: Experience in care management and a passion for team development required.
The predicted salary is between 24141 - 24141 £ per year.
Location: Hemel Hempstead
Salary: £24,141 per annum (18.75 hours per week, job share - 2.5 days p/w)
Fixed Term Contract - 12 Months
About The Role
As a Care and Supported Housing Operations Manager, you will be responsible for the day-to-day management of multiple services, which may include registered care, supported living, supported housing and outreach provision.
You Will
- Lead and support Scheme and Service Managers to deliver safe, high-quality services
- Ensure compliance with regulatory standards, including Care Quality Commission requirements where applicable
- Oversee safeguarding, health and safety and risk management processes
- Drive service development, supporting new initiatives and continuous improvement
- Manage relationships with commissioners, professionals and key stakeholders
- Oversee staffing, performance management and workforce development
- Monitor budgets and ensure services operate within financial parameters
- Promote an inclusive and respectful culture
About You
You will bring strong operational management experience within care or supported housing, alongside a passion for developing teams and improving services.
You Will Also Have
- Experience working with vulnerable client groups
- Proven ability to lead, motivate and manage dispersed teams
- Strong understanding of regulatory frameworks within care and supported housing
- Experience managing performance, quality and service delivery
- Excellent communication, organisational and leadership skills
- A commitment to delivering person-centred, strengths-based support
Why join Hightown?
At Hightown, our values are at the heart of everything we do. We empower our colleagues to take ownership and drive positive change, giving you the autonomy to shape services and make a real impact. We treat everyone with respect, ensuring that both colleagues and the people we support feel valued and heard. We are committed to inclusion, creating environments where diversity is embraced and people can thrive. You will work in true collaboration with colleagues, partners and service users to deliver the best possible outcomes. Above all, we lead with compassion, ensuring that every decision we make puts the wellbeing of people first.
Our benefits
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro Rata)
- Workplace pension scheme and life assurance of three times your annual salary
- Annual bonus based on satisfactory performance
- Monthly attendance bonus
- Ongoing professional development and training to help you deliver outstanding support
- Employee assistance helpline
- Blue Light Card, providing access to discounts for local and national retailers
Additional information
This is a job share role working 2.5 days per week (18.75 hours). Flexibility is required to support service needs, including participation in an on-call rota where applicable. We shortlist on an ongoing basis and may close the advert early.
Operations Manager employer: Hightown
Hightown is an exceptional employer that prioritises the wellbeing of both its employees and the individuals they support. With a strong commitment to inclusion and respect, Hightown fosters a collaborative work culture where you can truly make a difference in the lives of vulnerable groups. Employees benefit from generous annual leave, ongoing professional development, and a supportive environment that encourages personal and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care and supported housing sector. We all know that sometimes it’s not just what you know, but who you know. Attend local events or join online forums to meet people who can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values and how they align with yours. We want you to show them that you’re not just another candidate, but someone who truly cares about making a difference in the lives of vulnerable clients.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to operational management and team leadership. We suggest doing mock interviews with friends or family to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Operations Manager position!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an Operations Manager and how your experience aligns with our needs.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We want to see how your skills and experiences specifically relate to the role. Highlight your operational management experience and any work with vulnerable client groups to make your application stand out.
Showcase Your Passion:We love candidates who are passionate about improving services and supporting teams. Use your written application to share examples of how you've made a positive impact in previous roles, especially in care or supported housing.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hightown
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of an Operations Manager in care and supported housing. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led and motivated teams in the past. Highlight your ability to manage dispersed teams and improve service delivery, as these are key aspects of the role.
✨Understand Regulatory Standards
Brush up on the Care Quality Commission requirements and other relevant regulatory frameworks. Being able to speak knowledgeably about compliance will demonstrate your expertise and commitment to high-quality service.
✨Emphasise Your Commitment to Inclusion
Hightown values inclusion and respect, so be ready to share your experiences in promoting these values. Discuss how you've created inclusive environments in previous roles and how you plan to continue this in the new position.
