At a Glance
- Tasks: Manage properties and deliver top-notch housing services to residents.
- Company: Join Hightown Housing Association, a charitable organisation dedicated to safe homes.
- Benefits: Competitive salary, supportive work environment, and the chance to make a difference.
- Other info: Fixed-term contract with opportunities for professional growth.
- Why this job: Play a vital role in enhancing community living and supporting residents.
- Qualifications: Experience in housing management and a passion for customer service.
The predicted salary is between 41349 - 41349 £ per year.
Housing Officer (Fixed-Term Maternity Cover)
Salary: £41,349 per annum
Location: Hemel Hempstead, Hertfordshire
Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm
Contract: Fixed-Term Contract (November 2026 to November 2027)
Make a Difference in Housing
At Hightown Housing Association, we believe everyone deserves a safe, secure home and the support they need to thrive. As a charitable housing association managing more than 9,000 homes across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire, we are committed to providing excellent housing and support services to our customers.
We are looking for an experienced and customer-focused Housing Officer to join our Housing team on a fixed-term maternity cover contract. This is a fantastic opportunity to play a key role in delivering outstanding housing management services while positively impacting the lives of our customers.
About the Role
As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. You will work closely with customers, colleagues and external partners to sustain tenancies, resolve issues, maintain thriving communities and ensure excellent service delivery across your portfolio.
Key responsibilities include:
- Managing a portfolio of tenancies from sign-up through to tenancy reviews and ongoing tenancy management.
- Dealing with tenancy breaches and taking appropriate action where required.
- Working closely with the Income Recovery team to address rent arrears and support customers in maintaining their tenancies.
- Responding to and resolving customer enquiries and complaints in a timely and professional manner.
- Managing cases involving Anti-Social Behaviour and other tenancy-related issues.
- Working with colleagues to ensure communities and properties are well maintained.
- Supporting resident engagement and ensuring customers have opportunities to influence services.
- Building effective partnerships with local authorities and external agencies.
- Acting as a specialist lead in an area of housing management, providing guidance and support to colleagues.
About You
We are looking for someone who is passionate about...
Housing Officer in Hempstead employer: Hightown
At Hightown Housing Association, we pride ourselves on being an exceptional employer dedicated to making a difference in the lives of our residents. Our supportive work culture fosters professional growth through ongoing training and development opportunities, while our generous benefits package, including 33 days of annual leave and performance-based bonuses, ensures that our employees feel valued and motivated. Join us in our mission to create stable futures for our communities in a role that is both meaningful and rewarding.
