At a Glance
- Tasks: Lead a team to deliver excellent housing services and improve void turnaround times.
- Company: Hightown, a caring organisation dedicated to providing high-quality homes.
- Benefits: 33 days annual leave, performance bonuses, life assurance, and gym access.
- Other info: Join a supportive team with ongoing training and career development opportunities.
- Why this job: Make a real difference in people's lives by ensuring safe and welcoming homes.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 56511 - 56511 £ per year.
Full time – 35 hours per week
Salary: £56,511 per annum
Location: Hightown House, Maylands, Hemel Hempstead
At Hightown, we believe that everyone should have a safe, high‐quality home and the right support to thrive. If you are passionate about delivering excellent housing services and want to work in an organisation where people genuinely matter, we would love to hear from you.
About The Role
- Lead, support and empower a team of staff working across voids, allocations and lettings, ensuring they have the confidence and tools to provide an excellent service.
- Promote a culture of respect and fairness so applicants are assessed consistently, treated with dignity and offered clear guidance throughout the lettings journey.
- Maintain high performance standards, monitoring KPIs and driving continuous improvement in void turnaround times and overall service delivery.
- Ensure all void properties meet legal, regulatory and safety requirements, including fire, gas, legionella and building regulations.
- Collaborate closely with Local Authority partners, internal teams and external stakeholders to ensure nominations, agreements and lettings progress smoothly.
- Work with compassion when supporting applicants, colleagues and partners, particularly during complex or challenging cases.
- Oversee budgets, ensuring value for money and effective use of resources.
- Work jointly with our Development team to ensure new build homes are handed over seamlessly and let within target timescales.
What We Are Looking For
- A confident manager with experience in voids, lettings, property maintenance environments and team leadership.
- Strong organisational skills, excellent communication abilities and the capacity to make informed decisions in a busy, fast‐paced environment.
- Commitment to inclusive practice and positive resident experiences, ensuring that services are accessible, welcoming and responsive to individual needs.
- A full UK driving licence and use of a vehicle is essential.
Benefits
- 33 days annual leave, including bank holidays (rising with service)
- Annual performance‐based bonus
- Monthly attendance bonus
- Regular salary and cost‐of‐living reviews
- Life assurance (three times your annual salary)
- Blue Light Card – access to discounts from local and national retailers
- Ongoing training and development opportunities to help you progress
- On‐site gym access
Voids & Lettings Manager in Hemel Hempstead employer: Hightown
Hightown is an exceptional employer located in Hemel Hempstead, offering a supportive work culture that values organisation and attention to detail. Employees benefit from a generous leave allowance and ample opportunities for professional development, making it an ideal place for those looking to grow their careers in insurance and asset management.
StudySmarter Expert Advice🤫
We think this is how you could land Voids & Lettings Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Voids & Lettings Manager role!
✨Tip Number 2
Prepare for interviews by researching Hightown and its values. Show us that you’re not just a fit for the role, but also for our culture of respect and fairness. Tailor your answers to reflect how you can contribute to our mission.
✨Tip Number 3
Practice your communication skills! As a manager, you'll need to convey information clearly and effectively. Consider mock interviews with friends or family to boost your confidence and refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Hightown.
We think you need these skills to ace Voids & Lettings Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Voids & Lettings Manager role. Highlight your leadership experience and any relevant achievements in property management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for delivering excellent housing services and how you can contribute to our mission at Hightown. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves collaboration with various stakeholders, demonstrate your communication abilities in your application. Use clear and concise language, and don’t shy away from sharing examples of successful teamwork.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our values there!
How to prepare for a job interview at Hightown
✨Know Your Stuff
Make sure you understand the ins and outs of voids and lettings. Brush up on relevant legislation, safety requirements, and best practices in property management. This will not only show your expertise but also your passion for delivering excellent housing services.
✨Showcase Your Leadership Skills
As a Voids & Lettings Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you've empowered staff and promoted a culture of respect and fairness. Be ready to discuss your approach to team motivation and performance monitoring.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about handling complex or challenging cases. Think of specific instances where you've navigated difficult situations with compassion and effectiveness. Highlight your decision-making process and how you ensure that all applicants are treated with dignity throughout their journey.
✨Engage with Stakeholders
Collaboration is key in this role. Be prepared to talk about your experience working with local authorities, internal teams, and external partners. Share examples of how you've facilitated smooth processes and maintained strong relationships to ensure successful lettings and nominations.
