At a Glance
- Tasks: Coordinate repairs, track orders, and ensure excellent customer service.
- Company: Join Hightown Housing Association, a supportive and community-focused organisation.
- Benefits: Enjoy 33 days of leave, competitive salary, and monthly bonuses.
- Other info: Access to training, gym facilities, and employee support services.
- Why this job: Make a real difference in residents' lives while growing your career.
- Qualifications: Customer-focused, organised, and confident with Microsoft Office.
The predicted salary is between 28719 - 28719 € per year.
Are you passionate about delivering excellent customer service and helping to ensure homes are well maintained? We are looking for a proactive and organised Repairs Coordinator to join our team. This is a great opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.
You will be a key point of contact for residents and staff reporting repairs. You will collaborate closely with our Repairs Team Supervisors and Manager to ensure that repair requests are logged, tracked, and resolved efficiently and to a high standard.
Key Responsibilities- Receive and process repair requests from residents and staff.
- Place and track orders with approved contractors using our Repairs and Maintenance system.
- Maintain accurate property records and update our property database.
- Log defects in new or refurbished properties and liaise with builders.
- Assist with invoice processing and appointment scheduling for technical staff.
- Monitor customer satisfaction and feedback.
- Support with specialist tasks such as overdue contractor orders and out-of-hours administration.
- Provide occasional reception cover as required.
- Customer-focused with a professional and courteous manner.
- Organised, reliable, and meticulous in record-keeping.
- Confident using Microsoft Word and Excel.
- A strong communicator with a good telephone manner.
- Knowledge surrounding housing construction is desired but essential.
- Opportunities for career growth and development.
- 33 days of annual leave pro-rata including Bank Holidays.
- Competitive salary of £28,719 per annum.
- Monthly attendance bonus.
- Life assurance cover (three times your annual salary).
- Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas.
- Ongoing training opportunities to develop your career.
- Employee support and health & wellbeing services.
- Free access to on‐site gym.
Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities & Disability Confident Employer.
Repairs Co-ordinator in Hemel Hempstead employer: Hightown
Hightown Housing Association is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and generous benefits such as 33 days of annual leave and life assurance. Our supportive work culture fosters collaboration and development, making it an ideal environment for those passionate about delivering excellent customer service in the housing sector. Join us to make a meaningful impact while enjoying perks like discounts at high street retailers and free access to our on-site gym.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Co-ordinator in Hemel Hempstead
✨Tip Number 1
Get to know the company! Research Hightown Housing Association and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Repairs Coordinator, you'll need to be a strong communicator. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your telephone manner.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site for the best chance of being noticed. Don’t wait too long, as we’re shortlisting candidates on an ongoing basis!
We think you need these skills to ace Repairs Co-ordinator in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience in repairs or maintenance. We want to see how you can bring your unique flair to the Repairs Coordinator role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping residents and how your organisational skills will benefit our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills:As a key point of contact, strong communication is essential. In your application, give examples of how you've effectively communicated with customers or colleagues in the past. We love a good story!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hightown
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Repairs Coordinator. Understand how to process repair requests, track orders, and maintain property records. This will show that you're proactive and organised, just like they want!
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share examples of how you've handled customer queries or complaints in the past. Highlight your professional and courteous manner to impress them.
✨Brush Up on Your Tech Skills
Make sure you're comfortable using Microsoft Word and Excel, as these are essential for the job. If you can, practice logging and tracking data in a similar system to what they might use. It’ll give you a leg up during the interview!
✨Communicate Clearly
As a key point of contact, strong communication skills are a must. Practice articulating your thoughts clearly and confidently, especially over the phone. This will help demonstrate your good telephone manner and make a great impression.
