At a Glance
- Tasks: Lead property operations, ensuring high-quality services and customer satisfaction.
- Company: Hightown, dedicated to providing safe and sustainable homes.
- Benefits: Competitive salary, 33 days leave, hybrid working, and professional development.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact on communities and shape service delivery.
- Qualifications: Experience in property operations and leadership skills required.
The predicted salary is between 40582 - 49600 £ per year.
Full Time | Permanent
At Hightown, we are passionate about providing safe, high-quality homes and outstanding services that will make a real difference to people's lives.
We are looking for an inspiring Head of Property Operations to lead our repairs, voids, healthy homes and estate services, driving performance, innovation and customer satisfaction across our housing portfolio.
This is a fantastic opportunity for a strategic and customer-focused leader to shape service delivery, influence organisational priorities and lead high-performing teams through an exciting period of transformation.
About the Role
As Head of Property Operations, you will provide strategic leadership across key property services, ensuring our residents receive responsive, reliable and high-quality services every day.
You will lead operational performance, manage significant budgets and contracts, drive compliance and continuous improvement, and work closely with residents, contractors and colleagues to deliver excellent outcomes for our communities.
This is a high-profile leadership role, offering the opportunity to make a lasting impact on our homes, services and customers.
About You
You will be an experienced operational leader with the ability to balance strategic thinking with excellent day-to-day service delivery.
Ideally, you will already hold a CIH housing qualification (Level 5) or be willing to work towards one.
We will support you along the way.
What You Will Be Doing
Key Responsibilities
- Lead the delivery and continuous improvement of responsive repairs, cyclical maintenance, healthy homes, voids and estate services, ensuring excellent customer outcomes and high levels of satisfaction.
- Manage multi-million-pound operational budgets and contracts, ensuring strong financial control, value for money, effective procurement and robust performance management.
- Drive compliance, governance and risk management across all services, including Awaab's Law, damp and mould, disrepair, health and safety, and other regulatory requirements.
- Deliver efficient void turnaround and asset management services that maximise housing availability while maintaining quality and compliance standards.
- Shape and implement service improvements through customer insight, performance data and innovation, ensuring services remain responsive to customer needs.
- Contribute to Hightown's Asset Management and Sustainability Strategies, supporting long-term investment and environmental objectives.
- Build strong partnerships with contractors, development teams, residents and external stakeholders to support effective service delivery and the successful handover of new homes.
- Lead, inspire and develop high-performing teams, fostering a culture of accountability, collaboration and exceptional customer service.
- What You Need
- Professional technical qualification such as RICS, CIOB or equivalent experience, or working towards a recognised qualification.
- CIH housing qualification (Level 5) or be willing to work towards one.
- Significant experience in property operations, asset management, repairs or maintenance services.
- Proven track record of delivering high-quality customer-focused services and achieving demanding performance targets.
- Experience managing large operational budgets and delivering value for money.
- Strong understanding of relevant legislation, regulatory requirements and compliance obligations.
- Knowledge of building construction, surveying, maintenance and building regulations.
- Excellent leadership and people management skills, with experience developing high-performing teams.
- Strong commercial and procurement experience.
- Excellent communication, negotiation and stakeholder management skills.
- Ability to analyse complex issues and develop practical, effective solutions.
- Full UK driving licence and access to a vehicle for business use.
Why Join Hightown?
We offer
- Professional development and sector-relevant training opportunities
- 33 days’ annual leave including Bank Holidays (pro-rata)
- Competitive salary of £89,916 for a 35-hour week
- Monthly attendance bonus
- Hybrid working (minimum 2 days in the office)
- Retail, gym, restaurant and cinema discounts
Join Hightown and help create safe, sustainable homes and exceptional services for our customers and communities.
We will be shortlisting and interviewing on an ongoing basis and may close the vacancy early.
We are proud to be an Equal Opportunities and Disability Confident Employer.
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Head of Property Operations in Hemel Hempstead employer: Hightown
Hightown is an exceptional employer located in Hemel Hempstead, offering a supportive work culture that values organisation and attention to detail. Employees benefit from a generous leave allowance and ample opportunities for professional development, making it an ideal place for those looking to grow their careers in insurance and asset management.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Operations in Hemel Hempstead
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Hightown.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Hightown? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Hightown's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Head of Property Operations in Hemel Hempstead
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Head of Property Operations role at Hightown, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Hightown
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Hightown operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Hightown. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Hightown.
