Hightown is seeking a Head of Customer Access & Transformation on a 12-month fixed-term contract in Hemel Hempstead. You will lead a major review and redesign of how customers access services, shaping a future operating model and guiding transformation across the organisation.
As a senior leader, you will drive customer-focused change, develop business cases, engage stakeholders and oversee governance to deliver improved access, experience and performance for our housing communities.
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Customer Access Transformation Lead in Hemel Hempstead employer: Hightown
At Hightown Housing Association, we pride ourselves on being an exceptional employer dedicated to making a difference in the lives of our residents. Our supportive work culture fosters professional growth through ongoing training and development opportunities, while our generous benefits package, including 33 days of annual leave and performance-based bonuses, ensures that our employees feel valued and motivated. Join us in our mission to create stable futures for our communities in a role that is both meaningful and rewarding.
