Hightown is seeking an experienced Complaints and Resolution Officer to join our newly established team in Hemel Hempstead. You will investigate complex issues, be the first point of contact for customers, and deliver empathetic, well-reasoned responses while ensuring compliance with the Housing Ombudsman’s code.
The role is hybrid, with a competitive salary of £41,349 per year and a strong focus on turning feedback into meaningful improvements for our customers.
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Complaints & Resolution Specialist (Hybrid) in Hemel Hempstead employer: Hightown
At Hightown Housing Association, we pride ourselves on being an exceptional employer dedicated to making a difference in the lives of our residents. Our supportive work culture fosters professional growth through ongoing training and development opportunities, while our generous benefits package, including 33 days of annual leave and performance-based bonuses, ensures that our employees feel valued and motivated. Join us in our mission to create stable futures for our communities in a role that is both meaningful and rewarding.
