At a Glance
- Tasks: Lead investigations into employee relations, ensuring fairness and clarity in complex cases.
- Company: Join Hightown, a supportive employer focused on trust and empowerment.
- Benefits: Enjoy 33 days of leave, competitive salary, hybrid working, and discounts.
- Other info: Ongoing interviews, with opportunities for professional development and career growth.
- Why this job: Make a real difference by promoting a culture of openness and continuous learning.
- Qualifications: Experience in employee relations investigations and understanding of employment legislation.
The predicted salary is between 41349 - 41349 £ per year.
Are you motivated by creating fairness, strengthening trust and helping people feel heard? We are looking for a Specialist Case Investigator to lead disciplinary and grievance investigations within our Care & Supported Housing directorate.
In this role, you will take the lead on complex and sensitive cases, bringing clarity, sound judgement and a calm, supportive approach. You will uncover the facts, provide clear evidence-based recommendations and help ensure colleagues and residents experience safe, high‑quality services. Your work will contribute to a culture where people feel empowered to speak up, treated with dignity, and confident that concerns are explored thoroughly and fairly.
You will manage the full investigation process from planning and evidence gathering, to interviews, analysis and report writing while maintaining respectful, inclusive communication with everyone involved. You will handle difficult conversations with compassion and professionalism, supporting individuals through what can often be challenging circumstances.
Beyond your own caseload, you will play a key role in strengthening how we investigate across the directorate: refining tools and guidance, sharing learning, collaborating with teams, and helping embed consistent, high‑quality standards. Your insight will support service improvement and promote a culture of openness and continuous learning.
We are looking for someone analytical, resilient and objective, with strong ER investigation experience in a complex environment. You will understand employment legislation, be able to navigate sensitive information confidently, and translate complex findings into clear, meaningful recommendations. Experience in health, care or multi‑agency settings would be a bonus.
Why Join Hightown?
- Professional development and sector‑relevant training opportunities
- 33 days’ annual leave including Bank Holidays (pro‑rata)
- Competitive salary of £41,349 for a 35‑hour week
- Monthly attendance bonus
- Hybrid working (2 days in the office)
- Retail, gym, restaurant and cinema discounts
We will be shortlisting and interviewing on an ongoing basis and may close the vacancy early. We are proud to be an Equal Opportunities and Disability Confident Employer.
Employee Relations Investigator employer: Hightown
Hightown is an exceptional employer that prioritises fairness, trust, and employee well-being, making it an ideal workplace for those passionate about creating a supportive environment. With a competitive salary, generous annual leave, and opportunities for professional development, employees can thrive in a culture that values continuous learning and inclusivity. Located in Hemel Hempstead, the company offers hybrid working options and various discounts, ensuring a balanced and rewarding work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Investigator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to employee relations. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored just for you.
We think you need these skills to ace Employee Relations Investigator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in employee relations investigations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills:As a Specialist Case Investigator, your analytical abilities are key. Use your application to demonstrate how you've tackled complex cases in the past, and how you’ve turned findings into actionable recommendations. We love a good story backed by evidence!
Be Personable and Professional:Remember, this role involves handling sensitive situations. In your written application, convey your compassionate approach and professionalism. We’re looking for someone who can communicate respectfully and inclusively, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Hightown
✨Know Your Legislation
Make sure you brush up on employment legislation relevant to employee relations. Understanding the legal framework will not only help you answer questions confidently but also demonstrate your expertise in navigating sensitive information.
✨Prepare for Tough Conversations
Since this role involves handling difficult conversations, think about how you would approach these situations. Prepare examples from your past experiences where you managed sensitive discussions with compassion and professionalism.
✨Showcase Your Analytical Skills
Be ready to discuss how you analyse complex cases and translate findings into clear recommendations. Bring along examples of past investigations where your analytical skills made a significant impact on the outcome.
✨Emphasise Collaboration
Highlight your experience in working collaboratively with teams. Discuss how you’ve shared learning and refined tools in previous roles, as this will show your commitment to continuous improvement and a culture of openness.
