Hightown Housing Association in Hemel Hempstead is seeking a Complaints Assistant to support the Complaints & Resolution Manager within a hybrid, 35-hour week.
You will handle calls, acknowledge complaints in writing, maintain the Complaints Log, input data accurately, monitor progress, and assist with panel meetings and reporting, while delivering excellent customer service across the organisation.
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Complaints & Customer Data Assistant (Hybrid) employer: Hightown
At Hightown Housing Association, we pride ourselves on being an exceptional employer dedicated to making a difference in the lives of our residents. Our supportive work culture fosters professional growth through ongoing training and development opportunities, while our generous benefits package, including 33 days of annual leave and performance-based bonuses, ensures that our employees feel valued and motivated. Join us in our mission to create stable futures for our communities in a role that is both meaningful and rewarding.
