At a Glance
- Tasks: Lead a team to efficiently manage voids and lettings, ensuring high-quality housing services.
- Company: Join Hightown, a caring housing association focused on community impact.
- Benefits: Enjoy 33 days leave, bonuses, training, and gym access.
- Other info: Be part of a supportive culture that values growth and inclusivity.
- Why this job: Make a real difference in people's lives by providing safe homes.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 56511 - 56511 £ per year.
Full time - 35 hours per week
Salary: £56,511 per annum
At Hightown, we believe that everyone should have a safe, high-quality home and the right support to thrive. If you are passionate about delivering excellent housing services and want to work in an organisation where people genuinely matter, we would love to hear from you.
We are looking for a Voids & Lettings Manager to lead our dedicated team and ensure that our homes are turned around efficiently, let appropriately and maintained to the highest standards. This role is ideal for someone who is decisive, organised and committed to creating positive experiences for applicants, residents and colleagues.
About the RoleAs our Lettings Manager, you will:
- Lead, support and empower a team of staff working across voids, allocations and lettings, ensuring they have the confidence and tools to provide an excellent service.
- Promote a culture of respect and fairness so applicants are assessed consistently, treated with dignity and offered clear guidance throughout the lettings journey.
- Maintain high performance standards, monitoring KPIs and driving continuous improvement in void turnaround times and overall service delivery.
- Ensure all void properties meet legal, regulatory and safety requirements, including fire, gas, legionella and building regulations.
- Collaborate closely with Local Authority partners, internal teams and external stakeholders to ensure nominations, agreements and lettings progress smoothly.
- Work with compassion when supporting applicants, colleagues and partners, particularly during complex or challenging cases.
- Oversee budgets, ensuring value for money and effective use of resources.
- Work jointly with our Development team to ensure new build homes are handed over seamlessly and let within target timescales.
This role requires a strong team leader who values collaboration, encourages shared problem-solving and inspires others to achieve high standards.
What We Are Looking ForYou will be a confident manager with experience in voids, lettings, property maintenance environments and team leadership. You will bring strong organisational skills, excellent communication abilities and the capacity to make informed decisions in a busy, fast-paced environment. Experience working within the social housing sector would be beneficial. You will also be committed to inclusive practice and positive resident experiences, ensuring that our services are accessible, welcoming and responsive to individual needs. A full UK driving licence and use of a vehicle are essential.
Why Hightown?When you join us, you become part of a housing association that genuinely cares about people and supports colleagues to grow, develop and succeed. As well as working in an organisation guided by values that shape everything we do, you will benefit from:
- 33 days annual leave, including bank holidays (rising with service)
- Annual performance-based bonus
- Monthly attendance bonus
- Regular salary and cost-of-living reviews
- Life assurance (three times your annual salary)
- Blue Light Card - access to discounts from local and national retailers
- Ongoing training and development opportunities to help you progress
- On-site gym access
If you are motivated by helping people find safe and comfortable homes, and you would like to lead a team that has a real impact on communities, we would be delighted to receive your application. Join us, and help shape housing services that empower individuals, promote inclusion, and genuinely make a difference.
Voids & Lettings Manager employer: Hightown Housing Association
At Hightown, we pride ourselves on being an employer that truly values its staff and the communities we serve. With a strong commitment to employee development, a supportive work culture, and generous benefits including 33 days of annual leave and performance bonuses, we empower our team to excel in their roles while making a meaningful impact in the housing sector. Located in Hemel Hempstead, our organisation fosters collaboration and inclusivity, ensuring that every team member feels valued and equipped to contribute to our mission of providing high-quality homes and services.
Contact Details:
Hightown Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Voids & Lettings Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Hightown Housing Association, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Hightown Housing Association and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Voids & Lettings Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hightown Housing Association and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hightown Housing Association
✨Get to Know Public Sector Values
Before your interview with Hightown Housing Association, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Hightown Housing Association.
