At a Glance
- Tasks: Support customers and manage rent accounts while minimising arrears.
- Company: Join Hightown Housing Association, a supportive and inclusive workplace.
- Benefits: Enjoy 33 days annual leave, pension scheme, bonuses, and professional development.
- Other info: Dynamic role with opportunities for growth and ongoing training.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong admin skills, attention to detail, and a customer-focused attitude.
The predicted salary is between 20790 - 25410 £ per year.
At Hightown Housing Association, we are looking for an Income Recovery Administrator to join our Housing team on a 12 month fixed term contract.
This is an excellent opportunity to play a key role in supporting customers, helping to maintain sustainable tenancies and ensuring income collection services are delivered efficiently and professionally.
About the Role As an Income Recovery Administrator, you will provide comprehensive administrative support to the Income Recovery team, helping to minimise rent arrears and ensure customer accounts are accurately maintained.
You will be the first point of contact for many customer enquiries, offering a responsive and professional service while supporting customers to manage their rent accounts effectively.
You will work closely with Income Recovery Officers, Housing colleagues and external partners, helping to recover outstanding debt, process account transactions and support tenancy sustainment across our housing services.
- What You Will Be Doing
- Providing administrative support to the Income Recovery Team
- Managing telephone, email and written enquiries relating to rent accounts
- Contacting customers regarding rent arrears and discussing repayment arrangements
- Maintaining accurate records of rent payments and benefit payments
- Monitoring rent account reports and updating tenancy information
- Processing rent refunds, balance transfers and direct debit amendments
- Leading on the recovery of former customer arrears, recharges and court costs
- Liaising with Housing Benefit departments and supporting Universal Credit verification processes
- Processing customer payments and maintaining accurate system records
- Working with colleagues and support services to help customers sustain their tenancies
- Delivering excellent customer service at every stage of the customer journey
- Excellent administrative and organisational skills
- Strong numerical accuracy and attention to detail
- Good written and verbal communication skills
- Experience of data processing and maintaining accurate records
- Experience of managing processes and working within established procedures
- Good IT skills, including the ability to use spreadsheets and a variety of software packages
- The ability to prioritise workloads, meet deadlines and work using their own initiative
- A positive, customer-focused approach and a commitment to delivering excellent service
- Experience of housing, rent recovery, credit control, welfare benefits or social housing would be advantageous, although not essential.
Why Join Hightown?
We recognise the importance of supporting our colleagues, and we offer a comprehensive benefits package including:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro Rata)
- Workplace pension scheme and life assurance of three times your annual salary
- Annual bonus based on satisfactory performance
- Monthly attendance bonus Ongoing professional development and training to help you deliver outstanding support
- Employee assistance helpline
- Blue Light Card, providing access to discounts for local and national retailers
- Onsite Gym
All appointments are subject to satisfactory right to work, basic/enhanced DBS, reference and medical clearances.
We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.
We are an Equal Opportunities and Disability Confident Employer.
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Income Recovery Administrator in Tring employer: Hightown Housing Association
Hightown is an exceptional employer dedicated to making a meaningful impact in the community by providing safe and high-quality homes. With a strong focus on professional development, competitive salaries, and a supportive hybrid working environment, we empower our employees to thrive while delivering outstanding services. Join us to lead transformative initiatives in property operations and be part of a collaborative culture that values innovation and customer satisfaction.
Contact Details:
Hightown Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Administrator in Tring
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hightown Housing Association.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hightown Housing Association. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Income Recovery Administrator in Tring
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hightown Housing Association.
How to prepare for a job interview at Hightown Housing Association
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hightown Housing Association's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hightown Housing Association offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
