At a Glance
- Tasks: Support homeless individuals by assessing needs and developing personalised support plans.
- Company: Kent House is dedicated to empowering homeless individuals towards stability and independence.
- Benefits: Enjoy 33 days annual leave, a pension scheme, and ongoing professional development.
- Other info: Flexible shifts including weekends; apply early as interviews are ongoing.
- Why this job: Make a real difference in people's lives while working in a compassionate and collaborative team.
- Qualifications: Experience in care or support, strong communication skills, and a commitment to equality.
The predicted salary is between 25857 - 25857 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Location:Martin House & Hatfield Road, St Albans
Hours: Part-time (32.5 hours per week)
Salary: £23,271 per annum
Join our dedicated homelessness team supporting adults with complex needs to regain stability, build independence and move towards their own accommodation.
The Role
Based mainly at Hatfield Road (5 beds), you will take responsibility for the day-to-day running of the service, offering practical and emotional support that helps residents feel respected, included and empowered. You will:
- Support residents with daily routines, life skills and personal goals
- Respond calmly to challenging situations and maintain clear boundaries
- Keep the building safe through checks, repairs reporting and maintaining shared spaces
- Complete accurate case notes, risk assessments and other documentation.
You will also spend time at Martin House (16 beds) for safety checks and occasional support, working collaboratively with the wider team.
Regular lone working is required, so confidence and good decision-making are essential.
About You
You are resilient, proactive and calm under pressure, with strong communication skills and the ability to engage people from diverse backgrounds. You are organised, IT-confident, and committed to compassionate, person-centred support. Experience is helpful but not essential - strong life experience and the right attitude matter most.
Shifts:
Flexibility is essential, as you will work a 3-week rolling rota that includes evenings, weekends and bank holidays.
Shifts include a mix of:
- Early shifts: earliest start 7am, latest finish 4:30pm
- Late shifts: earliest start 12pm, latest finish 10pm
- A full UK driving licence and access to a vehicle is required (business insurance needed if appointed).
Hightown Benefits
- 33-35 days annual leave (pro-rata)
- Blue Light Card - access to thousands of retailer discounts
- Mileage paid
- Ongoing training and development
- Pension & life assurance (3× salary)
- Long Service Awards
- Monthly Attendance Bonus
- Annual salary and cost-of-living review
- Employee assistance helpline
The successful candidate must always maintain appropriate professional boundaries and understand their responsibilities in relation to positions of trust.
All appointments are subject to satisfactory right to work, enhanced DBS, reference and medical clearances.
We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.
We are an Equal Opportunities and Disability Confident Employer.
Support Worker in St Albans employer: Hightown Housing Association
As a Scheme Manager, you will be part of a compassionate and dedicated team that prioritises the well-being of adults with learning disabilities. Our organisation fosters a supportive work culture, offering continuous professional development and training opportunities to help you grow in your career. Located in a vibrant community, we provide a rewarding environment where your contributions make a real difference in the lives of those we serve.
Contact Details:
Hightown Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker in St Albans
✨Tip Number 1
Familiarise yourself with the specific challenges faced by homeless individuals, especially those dealing with substance misuse. Understanding these issues will help you connect better during interviews and demonstrate your genuine passion for making a difference.
✨Tip Number 2
Highlight any relevant experience you have in the care or support sector. Be prepared to share specific examples of how you've helped individuals overcome personal challenges, as this will showcase your ability to provide the vital assistance needed in this role.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you adapt your approach to meet different needs and preferences. This is crucial in a support worker role, so think of scenarios where you've successfully navigated diverse situations.
✨Tip Number 4
Demonstrate your commitment to equality, diversity, and person-centred care. Research best practices in these areas and be ready to discuss how you would implement them in your work at Kent House, reinforcing your alignment with their values.
We think you need these skills to ace Support Worker in St Albans
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Support Worker at Kent House. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in the care or support sector. Provide specific examples of how you've helped individuals overcome challenges and promote independence.
Showcase Your Skills:Demonstrate your communication skills and adaptability in your application. Mention instances where you've worked effectively as part of a team or independently, and how you’ve contributed to person-centred care.
Express Your Passion:Convey your genuine desire to make a difference in the lives of others. Share your motivation for applying to Kent House and how you align with their values of compassion and collaboration.
How to prepare for a job interview at Hightown Housing Association
✨Show Your Passion for Helping Others
Make sure to express your genuine desire to make a difference in the lives of those in need. Share personal experiences or stories that highlight your commitment to supporting vulnerable individuals, especially in challenging situations.
✨Demonstrate Effective Communication Skills
Since the role requires adapting to different needs and preferences, be prepared to discuss how you communicate effectively with diverse individuals. Provide examples of how you've tailored your approach to meet someone's unique requirements.
✨Highlight Your Flexibility and Reliability
The job involves working shifts, including weekends and bank holidays. Be ready to talk about your availability and any previous experience you have in flexible working environments. Emphasise your reliability and commitment to being there for those you support.
✨Discuss Teamwork and Independence
As a Support Worker, you'll need to work well both as part of a team and independently. Prepare to share examples of how you've successfully collaborated with others while also taking initiative on your own. This will show your ability to balance both aspects of the role.
