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- Tasks: Lead a team to support homeless individuals in accessing essential services.
- Company: Hightown provides a safe, trauma-informed environment for those experiencing homelessness.
- Benefits: Enjoy 33 days annual leave, bonuses, and a commitment to your wellbeing.
- Why this job: Make a real difference in people's lives while growing professionally in a supportive team.
- Qualifications: Experience in a similar role and a full UK driving licence are essential.
- Other info: We value diversity and encourage all to apply; early applications are recommended.
The predicted salary is between 30000 - 45000 £ per year.
Hightown offers a trauma-informed, safe environment that is person-centred and supports homeless individuals to access the help they need. This could include support to find accommodation, claim benefits, counselling or signposting to specialist agencies for support with things like drug and alcohol addictions.
We are currently recruiting for a Service Manager who will be responsible for the effective day-to-day management of our services and ensuring personalised, flexible and good quality services are delivered. The role is currently covering 5 adult homelessness services across St Albans, Hemel Hempstead and Aylesbury.
What We're Looking For:
- Leadership Excellence: First-class leadership skills with the ability to mentor and inspire your team.
- Experience: Previous experience of providing advice, guidance and support to homeless individuals.
- Communication: Excellent communication skills to effectively interact with a wide group of individuals.
As a Service Manager, you will:
- Lead and manage a dedicated team, providing support and advice.
- Oversee the service rota, ensuring full and consistent cover of all shifts, including weekends when necessary.
- Handle recruitment and induction of new staff, fostering a positive and supportive work environment.
Requirements:
- Previous experience in a similar role.
- A full UK driving licence and access to a vehicle are essential for this role.
Why Join Us?
- Be part of a supportive and dynamic team.
- Make a meaningful impact on the lives of our residents.
- Opportunities for professional growth and development.
The Benefits:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service.
- £37,929 pa for a 37.5 hour week contract.
- Annual bonus based on satisfactory performance.
- Monthly attendance bonus on top of your basic salary.
- Commitment to health and wellbeing with the Five Ways to Wellbeing.
- Ongoing professional development and support to deliver outstanding support.
- Workplace pension scheme and life assurance of three times your annual salary.
- Employee assistance helpline.
If you are a compassionate leader with a commitment to excellence, we would love to hear from you!
We are an Equal Opportunities & Disability Confident Employer. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.
Service Manager - Housing First employer: Hightown Housing Association
Contact Detail:
Hightown Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Housing First
✨Tip Number 1
Familiarise yourself with the Housing First model and its principles. Understanding how this approach works will not only help you in interviews but also demonstrate your commitment to supporting homeless individuals effectively.
✨Tip Number 2
Network with professionals in the homelessness sector. Attend local events or join online forums where you can connect with others who work in similar roles. This can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Think of specific examples where you've successfully mentored or inspired others, as this is a key requirement for the Service Manager role.
✨Tip Number 4
Research Hightown and their services thoroughly. Being knowledgeable about their mission, values, and the specific challenges they face will show your genuine interest in the role and help you stand out during the interview process.
We think you need these skills to ace Service Manager - Housing First
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Service Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your previous experience in managing services for homeless individuals. Provide specific examples of how you have led teams, supported clients, and ensured quality service delivery.
Showcase Leadership Skills: Demonstrate your leadership abilities in your application. Mention any mentoring or team-building experiences that showcase your capacity to inspire and support your team effectively.
Craft a Compelling Cover Letter: Write a strong cover letter that reflects your passion for helping homeless individuals and your commitment to providing excellent service. Make sure to connect your personal values with the mission of Hightown.
How to prepare for a job interview at Hightown Housing Association
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and inspiring others. Highlight any specific achievements that showcase your leadership excellence.
✨Understand the Needs of Homeless Individuals
Familiarise yourself with the challenges faced by homeless individuals and the support services available. Be ready to discuss how you would approach providing personalised and flexible services, as well as your experience in offering guidance and support in similar roles.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would interact with various stakeholders, including team members, residents, and external agencies.
✨Demonstrate Your Commitment to Professional Development
Show that you're dedicated to ongoing professional growth. Discuss any relevant training or development you've undertaken and express your enthusiasm for further opportunities. This will align with the company's commitment to health and wellbeing and professional development.
