At a Glance
- Tasks: Coordinate repairs, manage requests, and ensure homes are well maintained.
- Company: Join Hightown Housing Association, a supportive and community-focused organisation.
- Benefits: Enjoy 33 days of leave, competitive salary, and access to discounts.
- Other info: Ongoing training and a free on-site gym for your wellbeing.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Customer-focused, organised, and confident with Microsoft Office.
The predicted salary is between 28719 - 28719 £ per year.
Are you passionate about delivering excellent customer service and helping to ensure homes are well maintained? We are looking for a proactive and organised Repairs Coordinator to join our team. This is a great opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.
You will be a key point of contact for residents and staff reporting repairs. You will collaborate closely with our Repairs Team Supervisors and Manager to ensure that repair requests are logged, tracked, and resolved efficiently and to a high standard.
Key Responsibilities as a Repairs Co‑Ordinator:
- Receive and process repair requests from residents and staff.
- Place and track orders with approved contractors using our Repairs and Maintenance system.
- Maintain accurate property records and update our property database.
- Log defects in new or refurbished properties and liaise with builders.
- Assist with invoice processing and appointment scheduling for technical staff.
- Monitor customer satisfaction and feedback.
- Support with specialist tasks such as overdue contractor orders and out‑of‑hours administration.
- Provide occasional reception cover as required.
The ideal candidate will have:
- Customer-focused with a professional and courteous manner.
- Organised, reliable, and meticulous in record‑keeping.
- Confident using Microsoft Word and Excel.
- A strong communicator with a good telephone manner.
- Knowledge surrounding housing construction is desired but essential.
Why Join Us as a Repairs Co‑Ordinator?
- Opportunities for career growth and development.
- 33 days of annual leave pro‑rata including Bank Holidays.
- Competitive salary of 28,719 per annum.
- Monthly attendance bonus.
- Life assurance cover (three times your annual salary).
- Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas.
- Ongoing training opportunities to develop your career.
- Employee support and health & wellbeing services.
- Free access to on‑site gym.
Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.
Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities & Disability Confident Employer.
Repairs Co-ordinator employer: Hightown Housing Association
Hightown Housing Association is an excellent employer that prioritises employee growth and well-being, offering a supportive work culture where your contributions directly impact the community. With competitive salaries, generous annual leave, and access to ongoing training, you will thrive in a role that not only values your skills but also promotes a healthy work-life balance. Join us in making a difference while enjoying unique benefits like discounts at local retailers and a free on-site gym.
Contact Details:
Hightown Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Co-ordinator
✨Tip Number 1
Get to know the company! Research Hightown Housing Association and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Repairs Co-ordinator, you'll need to be a strong communicator. Try role-playing common interview questions with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed tasks or projects in the past. This could be anything from keeping track of repair requests to managing schedules—anything that highlights your ability to stay organised under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Repairs Co-ordinator
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your passion for delivering excellent customer service in your application. We want to see how you can contribute to keeping our residents happy and their homes well maintained.
Be Organised and Detail-Oriented:As a Repairs Coordinator, being organised is key! Share examples of how you've managed tasks or projects in the past, and don’t forget to mention your meticulous record-keeping skills.
Communicate Clearly:Strong communication is essential for this role. Use clear and concise language in your application, and if you have experience with phone communication, let us know how you’ve excelled in that area.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being considered. Don’t wait too long, as we’re shortlisting candidates on an ongoing basis!
How to prepare for a job interview at Hightown Housing Association
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Repairs Co-ordinator. Understand how to process repair requests, track orders, and maintain property records. This will show that you're proactive and organised, just like they want!
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you resolved issues or received positive feedback. This role is all about being a key point of contact, so demonstrating your communication skills is crucial.
✨Get Comfortable with Tech
Brush up on your Microsoft Word and Excel skills before the interview. They’ll likely ask about your experience with these tools, so be ready to discuss how you've used them in previous roles, especially for record-keeping and tracking repairs.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, how they measure customer satisfaction, or what the training process looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
