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- Tasks: Lead services supporting young people facing challenges and promote their independence.
- Company: Hightown Housing Association empowers young people to live independently and safely.
- Benefits: Enjoy a competitive salary, generous leave, bonuses, and professional development opportunities.
- Why this job: Make a real impact in young people's lives while working in a supportive, values-driven culture.
- Qualifications: Proven leadership in care services, strong understanding of safeguarding, and excellent communication skills.
- Other info: Apply early as interviews are ongoing; flexibility in roles may be required.
The predicted salary is between 37000 - 51000 £ per year.
Operations Manager – Care & Supported Housing Hertfordshire – £43,446 per annum – Permanent/Full Time (37.5 hours per week) Make a Difference Every Day Are you passionate about empowering young people to thrive? At Hightown Housing Association, we believe every young person deserves the opportunity to live independently, safely, and with dignity. We are seeking a dedicated Operations Manager to lead our Young People services and Separated Migrant Children (SMC) schemes across Hertfordshire. This is a unique opportunity to shape services that support young people facing complex challenges – whether transitioning out of care, experiencing homelessness, or needing tailored support to build life skills and resilience. What You Will Lead On High-quality, strengths-based support that promotes independence, safety, and personal growth. Compliance with key legalisation and frameworks including Ofsted Supported Accommodation (England) Regulations 2023, Children Act 1989 & 2004, Care Act 2014. Service development and transformation to meet evolving needs and commissioning priorities. Recruitment, supervision, and development of passionate, trauma-informed staff teams. Strategic partnerships with commissioners, social workers, and external agencies. Performance monitoring, audits, and continuous improvement. Registering as the Ofsted Registered Service Manager for your area What You Will Bring Proven leadership in young people’s services, care, or supported housing. Strong understanding of safeguarding, trauma-informed practice, and risk management. Experience managing complex services and driving operational excellence. A collaborative, compassionate approach to team and service development. Excellent communication, problem-solving, and stakeholder engagement skills. Why Hightown? Be part of a values-driven organisation that puts people first. Lead services that truly change lives. Enjoy a supportive culture of learning, reflection, and innovation. Competitive salary and benefits package. Opportunities to shape the future of care and supported housing. Make a Real Impact This is more than a management role – it’s a chance to shape services that change lives. You will work closely with commissioners, social workers, and external partners to ensure our Young People and SMC services are responsive, compassionate, and effective. The Benefits: £43,446 per annum for a 37.5-hour week 33 days annual leave (including bank holidays), rising to 35 with service Monthly attendance bonus and annual performance bonus Workplace pension and life assurance (3x salary) Refer-a-friend scheme (£130 bonus) Ongoing professional development and supportIf you share our values, we would love you to work for us. Please note due to the nature of the services we run and the need to respond to business requirements, you may be required to work with different cohorts and/or within different geographical patch areas during your employment. The organisation reserves the right to make such changes in order to meet operational and service delivery needs. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment
Operations Manager employer: Hightown Housing Association
Contact Detail:
Hightown Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the key legislation and frameworks mentioned in the job description, such as the Ofsted Supported Accommodation Regulations and the Children Act. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Network with professionals in the care and supported housing sector. Attend relevant events or join online forums where you can connect with others who have experience in young people's services. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare specific examples of your leadership experience in managing complex services. Be ready to discuss how you've implemented trauma-informed practices and improved operational excellence in previous roles, as these are crucial for the Operations Manager position.
✨Tip Number 4
Research Hightown Housing Association's values and recent initiatives. Tailoring your conversation during interviews to reflect their mission and demonstrating how your personal values align with theirs can significantly enhance your chances of landing the job.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements for the Operations Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases relevant experience in young people's services, care, or supported housing. Use clear headings, bullet points, and quantify achievements where possible to make your CV stand out.
Write a Strong Cover Letter: In your cover letter, express your passion for empowering young people and detail your leadership experience. Mention specific examples of how you've successfully managed complex services and driven operational excellence.
Highlight Relevant Skills: Emphasise your understanding of safeguarding, trauma-informed practice, and risk management in both your CV and cover letter. These skills are crucial for the role and should be clearly articulated.
How to prepare for a job interview at Hightown Housing Association
✨Show Your Passion for Empowering Young People
Make sure to express your genuine passion for supporting young people during the interview. Share specific examples of how you've made a difference in their lives, as this aligns with the core values of Hightown Housing Association.
✨Demonstrate Your Knowledge of Relevant Legislation
Familiarise yourself with key legislation such as the Ofsted Supported Accommodation Regulations and the Children Act. Be prepared to discuss how you would ensure compliance and implement these frameworks in your role.
✨Highlight Your Leadership Experience
Discuss your previous leadership roles and how you've successfully managed teams in challenging environments. Emphasise your experience in trauma-informed practices and how you can foster a supportive team culture.
✨Prepare for Scenario-Based Questions
Anticipate questions that may require you to solve hypothetical problems related to service development or stakeholder engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
