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- Tasks: Join our Housing team as an Income Recovery Officer, managing rent accounts and supporting residents.
- Company: Hightown is a charitable housing association dedicated to providing homes and support in the community.
- Benefits: Enjoy 33 days of annual leave, bonuses, professional development, and a supportive team environment.
- Why this job: Make a real impact in people's lives while working in a friendly and collaborative atmosphere.
- Qualifications: Self-motivated individuals with a commitment to service improvement are encouraged to apply.
- Other info: Flexible hours and ongoing training opportunities available.
Income Recovery Officer – 33,432 pa
We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated Housing team.
The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown s residents in general needs housing.
The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown s procedures, legislation and best practice.
The successful candidate will:
- Manage a patch of general needs properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown s procedures.
- Carry out home visits for general needs tenants.
- Ensure that clear and up to date information is maintained on the database
- Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management.
- To deal with enquiries about rent accounts.
You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues.
The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice.
Benefits
In return for your hard work and commitment, we offer a considerable benefits package.
This includes:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance
- Monthly attendance bonus on top of your basic salary
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Ongoing professional development and support to deliver outstanding support
- Workplace pension scheme and life assurance of three times your annual salary
- Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us
- Friendly and supportive team environment
- Employee assistance helpline
- Mileage paid for car usage
- Well-equipped on-site gym
About Us
Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.
We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year.
If you are interested in joining our friendly team, please apply below.
Closing Date: Sunday 17th November 2024
Interview Date: TBC
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We are an Equal Opportunities & Disability Confident Employer.
Income Recovery Officer employer: Hightown Housing Association
Contact Detail:
Hightown Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer
✨Tip Number 1
Familiarize yourself with Hightown's procedures and best practices for rent arrears management. Understanding their specific approach will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service or housing management. Be ready to share examples of how you've successfully managed similar situations, as this will show your capability to handle the responsibilities of the role.
✨Tip Number 3
Prepare to discuss your self-motivation and commitment to improving services. Think of specific instances where you've taken initiative or collaborated with colleagues to enhance processes or outcomes.
✨Tip Number 4
Research Hightown's mission and values, especially their focus on providing excellent housing and support. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Income Recovery Officer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Income Recovery Officer. Review the job description carefully and highlight key duties such as monitoring rent accounts and managing arrears.
Tailor Your CV: Customize your CV to reflect relevant experience in housing, customer service, or financial management. Emphasize any previous roles where you managed accounts or dealt with tenants.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying and how your skills align with Hightown's mission. Mention your commitment to improving services and working collaboratively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Hightown Housing Association
✨Understand Hightown's Values
Before your interview, take some time to research Hightown and understand their mission and values. This will help you align your answers with what they stand for, especially their commitment to providing excellent housing and support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of examples from your past experiences where you successfully managed rent arrears or handled difficult tenant inquiries.
✨Show Your Customer Focus
As an Income Recovery Officer, a customer-focused approach is crucial. Be ready to discuss how you prioritize tenant needs and how you would handle sensitive situations with empathy and professionalism.
✨Demonstrate Your Organizational Skills
Highlight your ability to manage multiple rent accounts effectively. Discuss any tools or methods you use to keep track of important information and ensure timely follow-ups on arrears.
