Housing Team Area Manager

Housing Team Area Manager – £51,051 pa About the Role The Housing Team Area Manager will be responsible for providing a highly professional customer focused housing management service to Hightown’s residents in rented accommodation and to housing applicants. The duties will include managing a team of staff who are responsible for taking appropriate action on breaches of tenancies, including anti-social behaviour, ensuring that tenants are able to become involved in the management of their homes, and working in conjunction with the Income Recovery and Lettings team to ensure that general needs properties are let in a timely manner and that appropriate action is taken to deal with arrears of rent and charges. The Housing Team Area Manager will seek to deliver an excellent level of service in the context of changing residents’ needs, regulatory requirements and best practice. Key Responsibilities: To manage and motivate a team of Officers to provide high quality customer-oriented services and to oversee the line management of a team of administration level staff. To provide direction and support to the team, setting improvement targets and undertaking regular supervisions and appraisals in line with Hightown’s staff management practices. To chair Hightown’s Complaints Scrutiny Group, ensuring that recommendations are forwarded to the Head of Housing for consideration. To assess tenancy review recommendations made by Officers, and make decisions regarding the future of the tenancy where applicable. To oversee tenancy enforcement case work, and represent Hightown in court where required. To support the Head of Housing in working with residents to develop and monitor Hightown’s Local Arrangements to meet the Regulator’s standards. To represent Hightown at liaison meetings with local authorities and other bodies as appropriate. About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service £51,051 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym Closing date: Sunday 1st December 2024 Interview date: Tuesday 10th December 2024 We are an Equal Opportunities & Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search