Hightown House Permanent Vacancy Reference: QDHTFDII Closes Nov 27, 2026 at 09:59 AM
Description
Repairs Co-ordinator
£30,702 per annum
35 Hours per week
9am - 5pm Monday to Friday
Are you passionate about delivering excellent customer service and ensuring homes are well maintained? We are looking for a proactive and organised Repairs Coordinator to join our team on a pemanent basis. This is a fantastic opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.
As a Repairs Coordinator, you will be the first point of contact for residents and staff reporting repairs. You will work closely with our Repairs Team Supervisors and Manager to ensure repairs are logged, tracked, and completed efficiently and to a high standard.
Key Responsibilities
- Receive and process repair requests from residents and staff.
- Place and track orders with approved contractors using our Repairs and Maintenance system.
- Maintain accurate property records and update our property database.
- Log defects in new or refurbished properties and liaise with builders.
- Assist with invoice processing and appointment scheduling for technical staff.
- Monitor customer satisfaction and feedback.
- Support with specialist tasks such as overdue contractor orders and out-of-hours administration.
- Provide occasional reception cover as required.
Ideal Candidate
- Customer-focused with a professional and courteous manner.
- Organised, reliable, and meticulous in record-keeping.
- Confident using Microsoft Word and Excel.
- A strong communicator with a good telephone manner.
- Knowledge surrounding housing construction is desired but essential.
Why Join Us
- 33 days of annual leave pro-rata including Bank Holidays
- Competitive salary of £30,702 per annum pro rata (35-hour week)
- Monthly attendance bonus
- Annual salary review
- Life assurance cover (three times your annual salary)
- Blue Light Card: Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas
- Ongoing training opportunities to develop your career
- Employee support and health & wellbeing service
- Access to onsite parking and gym
Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early.
Appointment to this position will be subject to satisfactory right to work check and references.
We are an Equal Opportunities & Disability Confident Employer.
Documents
Supporting documents for this role
- Repairs Coordinator November 2024.docx 45.8 KB Download
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Repairs Coordinator in Hemel Hempstead employer: Hightown Housing Association
Hightown is an exceptional employer dedicated to making a meaningful impact in the community by providing safe and high-quality homes. With a strong focus on professional development, competitive salaries, and a supportive hybrid working environment, we empower our employees to thrive while delivering outstanding services. Join us to lead transformative initiatives in property operations and be part of a collaborative culture that values innovation and customer satisfaction.
Contact Details:
Hightown Housing Association Recruitment Team
