Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive quality improvement and compliance through data analysis and audits.
- Company: Supportive organisation focused on making a real difference in people's lives.
- Benefits: Competitive salary, 33 days leave, hybrid working, and professional development.
- Why this job: Make a tangible impact while collaborating with passionate teams.
- Qualifications: Experience in audits and data analysis; knowledge of regulatory standards preferred.
- Other info: Join a values-driven team with excellent career growth opportunities.
The predicted salary is between 41349 - 41349 £ per year.
Fixed Term Contract (potential permanent opportunity) £41,349 pa Hemel Hempstead Make a real difference to the lives of people we support Are you passionate about quality, driven by evidence, and motivated by seeing people and services thrive? Do you enjoy turning insight into action and working alongside others to continuously raise standards?
We are looking for a Quality Improvement Officer to join our Transformation and Compliance team on a fixed term contract until March 2027. This is a high-impact role where your work will directly shape service quality, strengthen compliance, and support positive outcomes for the people we support.
About the role
As Quality Improvement Officer, you will use data, insight and constructive challenge to drive continuous improvement across services. You will visit schemes regularly and conduct full quality assurance audits, providing clear, evidence-based assessments of performance and identifying opportunities for learning and improvement.
Working closely with the Transformation and Compliance Lead, you will support the development and embedding of an organisational audit and quality assurance framework aligned with regulatory requirements, including CQC and Ofsted. You will build strong relationships with managers and teams, providing respectful, solution-focused feedback and supporting them to develop and deliver SMART improvement plans. No two days are the same, from analysing audit data and preparing reports, to completing on-site audits, facilitating quality discussions or supporting inspection readiness.
Key responsibilities
- Deliver and support a programme of audits, including more complex or thematic reviews
- Analyse audit findings, incidents and complaints to identify risks, themes and learning
- Produce clear, evidence-based reports and dashboards for managers and senior leaders
- Support the embedding of the Quality Assurance Framework and regulatory standards
- Work with managers to develop, monitor and review SMART improvement plans
- Monitor regulatory and legislative changes and support inspection readiness
- Provide constructive, solution-focused feedback to services
- Build positive, collaborative relationships across teams
- Ensure the voices of people we support inform quality activity and improvements
- Support policy reviews and deliver training, briefings and coaching on quality and compliance
About you
You are professional, reliable and committed to high standards. You are confident working independently but thrive when collaborating with others, bringing people together around shared goals. Calm under pressure, organised and adaptable, you are open to change and motivated by continuous improvement.
You are able to influence through evidence, empathy and clear communication, and you are comfortable asking thoughtful questions that lead to better outcomes.
What you will bring:
- Experience delivering audits, analysing data and producing clear, evidence-based reports
- Experience contributing to improvement or action planning
- Strong knowledge of regulatory requirements (CQC, Ofsted, Regulator of Social Housing)
- Experience within care, supported housing or quality assurance in adult or children’s services (desirable)
- The ability to travel across services (car driver essential) and occasional flexibility to work outside standard hours
You don’t need a specific qualification, but you must be able to evidence working at RQF Level 4 (or equivalent) through relevant qualifications and/or professional experience. Training or qualifications in quality, auditing or compliance are welcomed.
Why join us?
You will be part of a supportive, values-driven organisation where quality is everyone’s business and learning is actively encouraged. Your ideas will be heard, your expertise respected, and your contribution will make a tangible difference to people’s lives.
We offer:
- Professional development and sector-relevant training opportunities
- 33 days’ annual leave including Bank Holidays (pro-rata)
- Competitive salary of £41,349 for a 35-hour week
- Monthly attendance bonus
- Hybrid working (2 days in the office)
- Workplace pension & life assurance (3× salary)
- Retail, gym, restaurant and cinema discounts
- Employee wellbeing services
- Free on-site gym access
We will be shortlisting and interviewing on an ongoing basis and may close the vacancy early. We are proud to be an Equal Opportunities and Disability Confident Employer.
Quality Improvement Officer in Hemel Hempstead employer: Hightown Housing Association
Contact Detail:
Hightown Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Improvement Officer in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality improvement and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality assurance and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Quality Improvement Officer in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality improvement and compliance. We want to see how your skills align with the role of Quality Improvement Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion: Let your enthusiasm for quality and continuous improvement shine through in your application. We’re looking for someone who’s not just qualified but genuinely excited about making a difference in people’s lives, so share your motivation and drive!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Hightown Housing Association
✨Know Your Quality Standards
Familiarise yourself with the key regulatory requirements like CQC and Ofsted. Understanding these standards will not only help you answer questions confidently but also demonstrate your commitment to quality improvement.
✨Showcase Your Data Skills
Be prepared to discuss your experience with data analysis and how you've used it to drive improvements in previous roles. Bring examples of reports or dashboards you've created, as this will highlight your ability to turn insight into action.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Quality Improvement Officer. Prepare to discuss how you would handle audits, provide feedback, or support teams in developing SMART improvement plans. This shows your proactive approach to problem-solving.
✨Build Rapport with Interviewers
Remember, this role is all about collaboration. Use the interview to build a connection with your interviewers by asking thoughtful questions and showing genuine interest in their work. This will reflect your ability to foster positive relationships across teams.