At a Glance
- Tasks: Lead and manage care services, ensuring high-quality support for vulnerable individuals.
- Company: Hightown Housing Association, dedicated to empowering communities and promoting independence.
- Benefits: Generous leave, pension scheme, bonuses, and ongoing professional development.
- Other info: Collaborative environment with a commitment to inclusion and respect.
- Why this job: Make a real impact in people's lives while enjoying flexible working hours.
- Qualifications: Experience in care management and strong leadership skills required.
Location: Hemel Hempstead
Salary: £24,141 per annum (18.75 hours per week, job share - 2.5 days p/w)
Fixed Term Contract - 12 Months
Are you an experienced leader within care and supported housing, looking for a flexible opportunity that still allows you to make a meaningful impact? At Hightown Housing Association, we are looking for a Care and Supported Housing Operations Manager to join us on a job share basis and help shape high-quality services that truly make a difference.
At Hightown, we believe that everyone should have a home and the support they need to live fulfilled, independent lives. As part of our Care and Supported Housing team, you will play a vital role in overseeing a range of services, ensuring they are responsive, person-centred and consistently delivered to a high standard. This is a fantastic opportunity for someone who thrives in a collaborative environment and is passionate about leading teams, driving service improvement and delivering positive outcomes for people across a range of support needs.
About the role
As a Care and Supported Housing Operations Manager, you will be responsible for the day-to-day management of multiple services, which may include registered care, supported living, supported housing and outreach provision.
- Lead and support Scheme and Service Managers to deliver safe, high-quality services
- Ensure compliance with regulatory standards, including Care Quality Commission requirements where applicable
- Oversee safeguarding, health and safety and risk management processes
- Drive service development, supporting new initiatives and continuous improvement
- Manage relationships with commissioners, professionals and key stakeholders
- Oversee staffing, performance management and workforce development
- Monitor budgets and ensure services operate within financial parameters
- Promote an inclusive and respectful culture
About you
You will bring strong operational management experience within care or supported housing, alongside a passion for developing teams and improving services. You will also have:
- Experience working with vulnerable client groups
- Proven ability to lead, motivate and manage dispersed teams
- Strong understanding of regulatory frameworks within care and supported housing
- Experience managing performance, quality and service delivery
- Excellent communication, organisational and leadership skills
- A commitment to delivering person-centred, strengths-based support
Why join Hightown?
At Hightown, our values are at the heart of everything we do. We empower our colleagues to take ownership and drive positive change, giving you the autonomy to shape services and make a real impact. We treat everyone with respect, ensuring that both colleagues and the people we support feel valued and heard. We are committed to inclusion, creating environments where diversity is embraced and people can thrive. You will work in true collaboration with colleagues, partners and service users to deliver the best possible outcomes. Above all, we lead with compassion, ensuring that every decision we make puts the wellbeing of people first.
Our benefits
We recognise the importance of supporting our colleagues, and we offer a comprehensive benefits package including:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro Rata)
- Workplace pension scheme and life assurance of three times your annual salary
- Annual bonus based on satisfactory performance
- Monthly attendance bonus
- Ongoing professional development and training to help you deliver outstanding support
- Employee assistance helpline
- Blue Light Card, providing access to discounts for local and national retailers
Additional information
This is a job share role working 2.5 days per week (18.75 hours). Flexibility is required to support service needs, including participation in an on-call rota where applicable. We shortlist on an ongoing basis and may close the advert early.
Operations Manager in Hemel Hempstead employer: Hightown Housing Association
Hightown Housing Association is an exceptional employer that prioritises the wellbeing of both its staff and the individuals they support. With a strong commitment to inclusion and collaboration, employees are empowered to take ownership of their roles while benefiting from generous annual leave, ongoing professional development, and a supportive work culture that values respect and compassion. Located in Hemel Hempstead, this role offers a unique opportunity to make a meaningful impact in the community while enjoying a flexible job share arrangement.
Contact Details:
Hightown Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the care and supported housing sector. Attend local events or online webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Hightown Housing Association thoroughly. Understand their values and services so you can show how your experience aligns with their mission. Tailor your answers to reflect their commitment to person-centred support.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams and improved services in your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Operations Manager role!
We think you need these skills to ace Operations Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in care and supported housing. We want to see how your skills align with the role of Operations Manager, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for making a difference shine through! We’re looking for someone who’s genuinely passionate about leading teams and improving services, so share your motivation and commitment to person-centred support in your application.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications are easy to read and understand. Bullet points can help highlight key information effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hightown Housing Association
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operations Manager in care and supported housing. Familiarise yourself with regulatory standards, especially those from the Care Quality Commission, as well as the specific services Hightown offers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and motivating teams. Think about times when you've driven service improvement or managed performance effectively. Be ready to discuss how you can foster a collaborative environment and promote an inclusive culture, which is crucial for this role.
✨Demonstrate Your Passion
Hightown values compassion and person-centred support. Share your passion for working with vulnerable client groups and how you've made a positive impact in previous roles. This will resonate well with the interviewers and align with their mission of delivering high-quality services.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing professional development opportunities, or how Hightown measures success in their services. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
