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- Tasks: Lead a team to ensure homes are let efficiently and maintained to high standards.
- Company: Join Hightown, a caring housing association focused on community impact.
- Benefits: Enjoy 33 days leave, bonuses, life assurance, and gym access.
- Other info: Ongoing training and development opportunities for career growth.
- Why this job: Make a real difference in people's lives by providing safe, quality homes.
- Qualifications: Experience in lettings, property maintenance, and strong leadership skills required.
Full time - 35 hours per week
Salary: £56,511 per annum
Hightown House, Maylands, Hemel Hempstead
At Hightown, we believe that everyone should have a safe, high-quality home and the right support to thrive. If you are passionate about delivering excellent housing services and want to work in an organisation where people genuinely matter, we would love to hear from you.
We are looking for a Lettings Manager (with crossover into voids) to lead our dedicated team and ensure that our homes are turned around efficiently, let appropriately and maintained to the highest standards. This role is ideal for someone who is decisive, organised and committed to creating positive experiences for applicants, residents and colleagues.
About the Role
- Lead, support and empower a team of staff working across voids, allocations and lettings, ensuring they have the confidence and tools to provide an excellent service.
- Promote a culture of respect and fairness so applicants are assessed consistently, treated with dignity and offered clear guidance throughout the lettings journey.
- Maintain high performance standards, monitoring KPIs and driving continuous improvement in void turnaround times and overall service delivery.
- Ensure all void properties meet legal, regulatory and safety requirements, including fire, gas, legionella and building regulations.
- Collaborate closely with Local Authority partners, internal teams and external stakeholders to ensure nominations, agreements and lettings progress smoothly.
- Work with compassion when supporting applicants, colleagues and partners, particularly during complex or challenging cases.
- Oversee budgets, ensuring value for money and effective use of resources.
- Work jointly with our Development team to ensure new build homes are handed over seamlessly and let within target timescales.
This role requires a strong team leader who values collaboration, encourages shared problem-solving and inspires others to achieve high standards.
What We Are Looking For
- You will be a confident manager with experience in voids, lettings, property maintenance environments and team leadership.
- You will bring strong organisational skills, excellent communication abilities and the capacity to make informed decisions in a busy, fast-paced environment.
- You will also be committed to inclusive practice and positive resident experiences, ensuring that our services are accessible, welcoming and responsive to individual needs.
- A full UK driving licence and use of a vehicle are essential.
Why Hightown?
When you join us, you become part of a housing association that genuinely cares about people and supports colleagues to grow, develop and succeed. As well as working in an organisation guided by values that shape everything we do, you will benefit from:
- 33 days annual leave, including bank holidays (rising with service)
- Annual performance-based bonus
- Monthly attendance bonus
- Regular salary and cost-of-living reviews
- Life assurance (three times your annual salary)
- Blue Light Card - access to discounts from local and national retailers
- Ongoing training and development opportunities to help you progress
- On-site gym access
Apply Today
If you are motivated by helping people find safe and comfortable homes, and you would like to lead a team that has a real impact on communities, we would be delighted to receive your application. Join us, and help shape housing services that empower individuals, promote inclusion, and genuinely make a difference.
Lettings Manager in Hemel Hempstead employer: Hightown Housing Association
Contact Detail:
Hightown Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hightown and understanding their values. Be ready to discuss how your experience aligns with their mission of providing high-quality homes and support. Show them you're not just a fit for the role, but for the organisation too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and managing voids. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Hightown and making a difference in the community.
We think you need these skills to ace Lettings Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lettings Manager role. Highlight your experience in lettings, voids, and team leadership, showing how you align with our values at Hightown.
Showcase Your Skills: Use specific examples to demonstrate your organisational skills and decision-making abilities. We want to see how you've tackled challenges in a fast-paced environment and what impact you made.
Be Personable: Remember, we value compassion and respect. Let your personality shine through in your application. Share your passion for helping people and creating positive experiences for residents and colleagues.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application reaches us quickly and allows you to keep track of your progress throughout the hiring process.
How to prepare for a job interview at Hightown Housing Association
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Lettings Manager. Familiarise yourself with the legal and regulatory requirements for void properties, as well as the importance of KPIs in driving performance. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams, especially in lettings or property maintenance environments. Share specific examples of how you've empowered your team, promoted a culture of respect, and handled challenging situations. This will show that you're not just a manager, but a leader who inspires others.
✨Emphasise Collaboration
Since the role involves working closely with local authorities and other stakeholders, highlight your ability to collaborate effectively. Talk about past experiences where you successfully partnered with others to achieve common goals, ensuring smooth processes and positive outcomes for applicants and residents.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the organisation's values, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if Hightown is the right fit for you.