Change & Innovation Lead

Change & Innovation Lead Hemel Hempstead (Hightown House) £63,250 per annum 35 hours per week – Hybrid working Are you ready to lead transformation in Care and Supported housing? At Hightown Housing Association, we’re looking for a visionary leader to drive innovation, elevate service quality, and ensure regulatory excellence across our Care & Supported Housing Directorate. Why This Role Matters We support over 800 people across 90 services, from individuals with learning disabilities and mental health needs to those experiencing homelessness. With a team of nearly 1,000 dedicated staff, we are proud to deliver person-centred care that truly makes a difference. As our Change & Innovation Lead, you will be at the heart of shaping the future of our services-leading transformation, compliance, and continuous improvement across both support and housing functions. Your Impact Strategic Transformation: Design and deliver a bold strategy to improve service quality, customer experience, and operational efficiency. Regulatory Excellence: Ensure compliance with CQC, Ofsted, HHSRS, and the Supported Housing (Regulatory Oversight) Act. Data-Driven Leadership: Build smart systems to track outcomes and drive informed decisions. Collaborative Partnerships: Work closely with commissioners, local authorities, and internal teams. Growth & Innovation: Lead key projects and identify new funding and tendering opportunities. What You Will Bring A degree or equivalent experience in housing, social care, or business management Professional qualifications in compliance, leadership, or project management CIH Level 5 in housing (or willingness to complete) Proven experience in regulated care or housing environments A full UK driving licence and access to a car with business insurance A values-driven, collaborative mindset with strong leadership and analytical skills Why Join Hightown? Be part of a purpose-led organisation making a real difference Lead meaningful change across a diverse and impactful portfolio Work with a supportive, forward-thinking leadership team Enjoy a competitive salary and benefits package What We Offer £63,250 per annum 33 days annual leave (including bank holidays), increasing with service Hybrid working Free on-site gym access Monthly attendance bonus Discounts at high street retailers, gyms, restaurants, and cinemas Health & wellbeing support Workplace pension & life assurance (3x salary) Ready to Lead Change? If you’re passionate about transforming lives through care and supported housing, we would love to hear from you