Change & Innovation Lead

Change & Innovation Lead

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Hemel Hempstead (Hightown House)
£63,250 per annum 35 hours per week – Hybrid working

Are you ready to lead transformation in Care and Supported housing?
At Hightown Housing Association, we’re looking for a visionary leader to drive innovation, elevate service quality, and ensure regulatory excellence across our Care & Supported Housing Directorate.

Why This Role Matters

We support over 800 people across 90 services, from individuals with learning disabilities and mental health needs to those experiencing homelessness. With a team of nearly 1,000 dedicated staff, we are proud to deliver person-centred care that truly makes a difference.

As our Change & Innovation Lead, you will be at the heart of shaping the future of our services-leading transformation, compliance, and continuous improvement across both support and housing functions.

Your Impact

Strategic Transformation: Design and deliver a bold strategy to improve service quality, customer experience, and operational efficiency.
Regulatory Excellence: Ensure compliance with CQC, Ofsted, HHSRS, and the Supported Housing (Regulatory Oversight) Act.
Data-Driven Leadership: Build smart systems to track outcomes and drive informed decisions.
Collaborative Partnerships: Work closely with commissioners, local authorities, and internal teams.
Growth & Innovation: Lead key projects and identify new funding and tendering opportunities.

What You Will Bring

A degree or equivalent experience in housing, social care, or business management
Professional qualifications in compliance, leadership, or project management
CIH Level 5 in housing (or willingness to complete)
Proven experience in regulated care or housing environments
A full UK driving licence and access to a car with business insurance
A values-driven, collaborative mindset with strong leadership and analytical skills

Why Join Hightown?

Be part of a purpose-led organisation making a real difference
Lead meaningful change across a diverse and impactful portfolio
Work with a supportive, forward-thinking leadership team
Enjoy a competitive salary and benefits package

What We Offer

£63,250 per annum
33 days annual leave (including bank holidays), increasing with service
Hybrid working
Free on-site gym access
Monthly attendance bonus
Discounts at high street retailers, gyms, restaurants, and cinemas
Health & wellbeing support
Workplace pension & life assurance (3x salary)

Ready to Lead Change?

If you’re passionate about transforming lives through care and supported housing, we would love to hear from you