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For Companies At a Glance
- Tasks: Lead customer journeys, ensuring successful onboarding and adoption of Hightouch's platform.
- Company: Join Hightouch, a pioneer in Composable Customer Data Platforms, empowering businesses to activate their data.
- Benefits: Enjoy remote work flexibility, competitive salary, equity options, and a supportive team culture.
- Why this job: Make a real impact by helping Fortune 5000 customers leverage data for success in a dynamic environment.
- Qualifications: 5-10 years in client-facing tech roles, strong project management skills, and a passion for problem-solving.
- Other info: Work with top companies like Spotify and NBA, backed by leading investors.
The predicted salary is between 128000 - 160000 £ per year.
About Hightouch
Hightouch’s mission is to empower everyone to take action on their data. We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.
Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.
About The Role
As a Technical Architect (TA), you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.
In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.
What You’ll Do
- As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
What We\’re Looking For
- 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
The salary range for this position is 160,000-200,000 (80/20 split variable) USD per year which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.
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Technical Architect (Customer Success) employer: HighTouch
Contact Detail:
HighTouch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Architect (Customer Success)
✨Tip Number 1
Familiarise yourself with Hightouch's platform and its features. Understanding how the Composable Customer Data Platform works will allow you to speak confidently about its benefits and how it can solve customer challenges during interviews.
✨Tip Number 2
Showcase your project management skills by preparing examples of past experiences where you've successfully managed technical projects. Be ready to discuss how you navigated challenges and ensured customer satisfaction, as this aligns closely with the role's responsibilities.
✨Tip Number 3
Highlight your ability to communicate complex technical concepts in a simple manner. Since the role involves guiding customers through technical processes, demonstrating your communication skills will be crucial in making a positive impression.
✨Tip Number 4
Prepare to discuss your approach to problem-solving and troubleshooting. Think of specific instances where you identified issues and implemented solutions, as this will resonate well with Hightouch's focus on customer success and innovation.
We think you need these skills to ace Technical Architect (Customer Success)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Architect position at Hightouch. Tailor your application to highlight relevant experiences that align with their focus on customer success and technical expertise.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5-10 years of experience in client-facing or technology-focused roles. Provide specific examples of how you've managed technical projects and improved customer satisfaction, showcasing your problem-solving skills and empathy.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey complex technical concepts clearly. Use concise language and structure your documents well to demonstrate your project management skills.
Personalise Your Application: Address your application to the hiring team at Hightouch and express your enthusiasm for their mission. Mention specific aspects of their Composable Customer Data Platform that resonate with you and how you can contribute to their goals.
How to prepare for a job interview at HighTouch
✨Understand the Product Inside Out
Before your interview, make sure you have a solid grasp of Hightouch's platform and its features. Familiarise yourself with how it empowers users to activate their data without coding, as this will help you demonstrate your expertise and enthusiasm for the role.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing technical projects. Highlight specific examples where you've successfully navigated challenges and ensured customer satisfaction, as this aligns closely with the responsibilities of the Technical Architect role.
✨Demonstrate Empathy and Communication
Since the role involves working closely with customers, it's crucial to showcase your strong communication skills and empathy. Share instances where you've effectively understood and addressed customer needs, as this will resonate well with the company's values.
✨Prepare for Technical Questions
Expect to be asked about your understanding of complex systems like APIs and databases. Brush up on these topics and be ready to discuss how you've applied your technical knowledge in previous roles to solve problems and improve processes.
