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- Tasks: Lead engineering for Hightouch's Customer Studio, driving product development and team growth.
- Company: Hightouch empowers businesses to leverage their data for personalised customer experiences.
- Benefits: Enjoy a remote-first policy with a competitive salary range of $220,000 - $300,000 USD.
- Why this job: Join a fast-growing team making a real impact with innovative data solutions and AI technology.
- Qualifications: Seeking motivated leaders with strong communication skills and a growth mindset.
- Other info: This role offers significant potential for personal and professional growth.
The predicted salary is between 150000 - 200000 £ per year.
Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.
We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.
Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
About the Role
We are looking for an engineering leader to work on Customer Studio, Hightouch’s second major product that provides a purpose-built no-code suite of features that enables anyone, regardless of their SQL experience, to activate data directly from their warehouse. The product has grown extremely quickly, now accounting for half of our revenue, and we’re continuing to invest aggressively in this area. There are still a ton of exciting projects and challenges ahead, which also gives this role the potential to have significant impact.
At Hightouch, our engineering leaders serve as both active technical voices and strong people managers. The key outcomes we are looking for from this role include:
- Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs.
- Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team.
- Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members.
- Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and strong incident management hygiene.
- People: Foster growth of team members and ensure strong engagement and motivation.
Some of the problems we’ll be working on include:
- Data Warehouse Performance: We’re consistently pushing the limits of what data warehouses can handle in terms of speed, performance, and interactivity. We explore optimizations generally (e.g., optimizing queries, storing pre-computed state), as well as investigate warehouse-specific improvements.
- Analytics and Experimentation: How can Hightouch help customers build segments and decide what data they want to sync? How can we facilitate experimentation to downstream tools, including tracking the performance of different audiences?
- Real-time Audience Syncing: Our users are always interested in faster syncing and fresher data. As warehouses become more real-time and adopt technologies like CDC, we’re excited to explore real-time audience computation and syncing.
- Generative AI: We’re continuously working on making the user experience of acting on data more seamless, and are optimistic generative AI can enhance user workflows.
What We Offer
We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $220,000 – $300,000 USD per year, which is location independent in accordance with our remote-first policy.
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Engineering Manager, Customer Studio employer: HighTouch
Contact Detail:
HighTouch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Manager, Customer Studio
✨Tip Number 1
Familiarise yourself with Hightouch's products and mission. Understanding the Composable Customer Data Platform and how it empowers users will help you articulate your passion for the role during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams and projects in the past. Highlight your ability to balance technical expertise with people management, as this is crucial for the Engineering Manager role.
✨Tip Number 3
Research the latest trends in data warehousing and AI technologies. Being knowledgeable about current advancements will demonstrate your commitment to staying ahead in the field and your readiness to tackle the challenges Hightouch faces.
✨Tip Number 4
Network with current or former employees of Hightouch on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Engineering Manager, Customer Studio
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and expectations of the Engineering Manager position at Hightouch. Tailor your application to highlight relevant experiences that align with their focus on product development, team leadership, and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in Hightouch but also demonstrates your understanding of their mission and products. Mention specific projects or challenges you are excited about and how your skills can contribute to their goals.
Highlight Relevant Experience: In your CV, emphasise your experience in leading engineering teams, managing product development, and improving execution pace. Use quantifiable achievements to showcase your impact in previous roles, especially in areas like data performance and team growth.
Showcase Your Technical Skills: Given the technical nature of the role, ensure your application reflects your technical skills and knowledge. Include any relevant technologies, programming languages, or methodologies you are proficient in, particularly those related to data warehousing and AI.
How to prepare for a job interview at HighTouch
✨Understand the Product
Familiarise yourself with Hightouch’s Composable Customer Data Platform and the Customer Studio product. Be prepared to discuss how your experience aligns with their mission of empowering users to activate data without needing extensive technical skills.
✨Showcase Leadership Skills
As an Engineering Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed projects, improved team performance, and fostered a positive work environment in previous roles.
✨Discuss Technical Expertise
Be ready to talk about your technical background, especially in areas like data warehouse performance and real-time syncing. Highlight any relevant experience you have with optimising queries or working with generative AI technologies.
✨Emphasise Growth Mindset
Hightouch values a growth mindset, so share instances where you've embraced challenges, learned from failures, and encouraged your team to do the same. This will show that you're aligned with their company culture and committed to continuous improvement.
