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- Tasks: Lead sales operations to empower a fast-growing sales team and enhance performance.
- Company: Join Hightouch, a pioneering tech company valued at $1.2B, focused on data empowerment.
- Benefits: Competitive salary, equity options, and a supportive work culture.
- Why this job: Make a significant impact in a dynamic environment while driving growth and innovation.
- Qualifications: 8+ years in Sales Operations with strong leadership and strategic thinking skills.
- Other info: Collaborative team culture with opportunities for career advancement.
The predicted salary is between 144000 - 180000 £ per year.
Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.
We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.
Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.
About The Role
We’re hiring a leader of Sales Operations to help unlock our next phase of growth. This person will serve as the right hand to our Head of Revenue Operations, and play a pivotal role in building the foundation for a world-class, scalable GTM organization.
As Hightouch expands into new products and geographies and our sales team grows rapidly, this role will focus on ensuring our sales leaders and reps are fully empowered to perform at their best. You’ll cover Operations across Marketing, SDR, Solutions Engineer, and Partner teams, and partner closely with sales leadership to support a fast-scaling team structure.
This role is both strategic and hands-on: you’ll be expected to think at a high level about how to scale, while also rolling up your sleeves to design, implement, and improve the systems, processes, and insights that will guide our GTM teams.
What You’ll Do
- Partner with the sales leadership team to support a fast-growing sales organization and enable higher performance across teams.
- Drive sales planning processes in close collaboration with Revenue Operations leadership, including capacity modeling, territory management, and quota allocation.
- Support sales forecasting in close partnership with the Head of Revenue Operations, driving accuracy and predictability.
- Develop, own, and continuously iterate on data sets, reports, and insights that enhance GTM productivity and efficiency.
- Collaborate cross-functionally with GTM teams (Sales, SDR, Marketing, Solutions Engineer, Partnerships) to ensure alignment on strategy and execution.
Who You Are
- 8+ years of experience in Sales Operations, Revenue Operations, or related GTM Ops roles, ideally in Enterprise SaaS.
- 5+ years in people management preferred.
- Proven track record of supporting enterprise sales motions (large ACVs, complex deal cycles, multi-stakeholder environments).
- Deep expertise in sales planning (capacity modeling, territory design, quota setting), pipeline management and forecasting, and sales productivity improvement.
- Equally strong as a strategic thinker and a hands-on builder; comfortable navigating ambiguity and driving clarity in fast-paced environments.
- Proficiency with Salesforce
Hightouch’s on-target earnings range for this position is $200,000 – $250,000 USD per year. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window
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Director, Sales Operations employer: HighTouch
Contact Detail:
HighTouch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Sales Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Hightouch or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into Hightouch’s mission and products. Show us you understand how our Composable Customer Data Platform works and how it can benefit potential clients. This will set you apart!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in Sales Operations and how it aligns with our goals. Highlight your strategic thinking and hands-on approach to problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Director, Sales Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Operations role. Highlight your relevant experience in sales planning and operations, and show us how you can contribute to our mission at Hightouch.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and specific examples to demonstrate how you've driven sales productivity and efficiency in your previous roles.
Be Authentic: Let your personality shine through in your application. We value strong communicators who are motivated and persistent, so don’t be afraid to share your passion for data and customer experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hightouch!
How to prepare for a job interview at HighTouch
✨Know Your Numbers
As a Director of Sales Operations, you'll need to be comfortable with data. Brush up on your sales metrics, forecasting techniques, and capacity modelling. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Strategic Thinking
This role requires both strategic insight and hands-on execution. Prepare examples that demonstrate your ability to think at a high level while also rolling up your sleeves to implement solutions. Think about times when you’ve successfully navigated ambiguity.
✨Understand the Company’s Mission
Familiarise yourself with Hightouch’s mission and how they empower businesses through data. Be prepared to discuss how your experience aligns with their goals and how you can contribute to their growth, especially in the context of their AI Decisioning platform.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with various teams, think of examples where you've successfully collaborated across departments. Highlight your communication skills and how you've aligned different teams towards a common goal.
