At a Glance
- Tasks: Configure and deploy robotic systems while ensuring client success in laboratory automation.
- Company: Join HighRes, a leader in life science robotics with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and career growth in a dynamic field.
- Other info: Collaborate with a global team and build lasting relationships with industry leaders.
- Why this job: Make a real impact on human health through cutting-edge automation technology.
- Qualifications: Bachelor's degree in a technical field and passion for robotics and automation.
The predicted salary is between 30000 - 40000 £ per year.
HighRes is seeking an Associate Robotic Automation Engineer in Manchester, UK to join our Lab Automation engineering team. This role combines technical expertise with exceptional customer service to deliver seamless laboratory automation solutions. Reporting to the Automation Engineering Manager, European Operations, you will configure, deploy, and support robotic systems while serving as a trusted advisor to our life sciences clients across Europe and beyond.
This is an exciting opportunity for a technically curious professional who thrives at the intersection of robotics, software, and customer success. You will work cross-functionally with internal teams and directly with clients to ensure our automation platforms exceed expectations from initial deployment through ongoing support. The ideal candidate is someone who can grow with the company and take on additional responsibilities over time.
RESPONSIBILITIES
- Technical Delivery:
- Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices
- Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
- Troubleshoot field issues in collaboration with engineering, software, and support teams
- Configure relational databases for laboratory scheduling applications
- Maintain deployment documentation and drive process improvements
- Diagnose and resolve technical challenges in deployed systems
- Customer Success:
- Serve as the professional face of HighRes during on-site client engagements
- Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms
- Build trusted client relationships by understanding workflows and anticipating needs
- Translate technical concepts into clear language for diverse audiences
- Maintain responsive, professional communication throughout the customer journey
You will learn extensively through collaboration with teammates and hands-on field experience. Your success will be greatly enhanced by the following qualifications:
Required:
- Bachelor's degree in a technical discipline (Computer Science, Robotics, Engineering, or related field)
- Genuine passion for automation and robotics technology
- Interest and ability in software development
- Basic proficiency in C# or other object-oriented programming languages
- Professional demeanor and ability to represent the company with clients
- Exceptional written and verbal communication skills across diverse audiences
- Ability to travel up to and sometimes exceeding 40% annually at client locations across Europe and internationally, including the United States
- Current driver's licence and valid passport
- Personal transportation for regional travel
- Right to work in the United Kingdom
- Comfortable working in laboratory and technical environments
- Capable of standing for extended periods
Preferred:
- Experience in customer-facing technical roles (deployment engineering, technical support, field service)
- Background in customer service, hospitality, or client success
- Understanding of robotic arm technologies and laboratory automation software
- Familiarity with networking protocols (TCP/IP) and serial communications
- Basic mechanical and electrical troubleshooting skills
- Experience documenting software issues and technical logs
- Strong organisational and time management abilities
- Adaptability to fluctuating workloads and evolving customer expectations
- Problem-solving mindset with attention to detail
WHAT SETS YOU APART
The ideal candidate brings technical curiosity combined with a genuine desire to help customers succeed. You approach every client interaction with a hospitality mindset, treating each engagement as an opportunity to exceed expectations and build lasting relationships. Your learning agility allows you to quickly master new technologies and processes, while your communication excellence builds confidence and trust with clients at all levels. You balance independence and collaboration effectively, working autonomously on your projects while staying connected to the business as we continue to grow and innovate. Above all, your professionalism and customer-first attitude make clients excited to work with HighRes and confident in the solutions we deliver.
WHY HIGHRES?
This is more than an entry-level engineering role. It is an opportunity to make a real impact on human health through life science robotics. You will work with cutting-edge automation technology, build lasting relationships with industry-leading clients across Europe and beyond, and develop expertise that positions you for long-term career growth in the rapidly expanding field of laboratory automation. Based at our European headquarters in Manchester, you will be part of a global team that is serious about quality, growth, and doing work that matters.
Lab Automation Robotics Engineer – Deploy, Support & Client Success in Trafford employer: HighRes
HighRes is an exceptional employer that offers a unique opportunity for growth and development in the field of laboratory automation. Based in Manchester, UK, our work culture prioritises collaboration and innovation, allowing you to engage with cutting-edge technology while building meaningful relationships with clients across Europe. With a strong focus on employee success and a commitment to making a real impact on human health, we provide extensive training and support, ensuring that you thrive both personally and professionally in your role as a Lab Automation Robotics Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land Lab Automation Robotics Engineer – Deploy, Support & Client Success in Trafford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that dream job. Prepare a short, engaging summary of your skills and experiences related to lab automation and robotics. We want you to shine when the opportunity arises!
✨Tip Number 3
Show off your skills! If you’ve got any projects or experiences that highlight your technical expertise, make sure to showcase them. Whether it’s a portfolio, a GitHub repository, or even a blog, we want to see what you can do!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at HighRes. We can’t wait to see what you bring to the table!
We think you need these skills to ace Lab Automation Robotics Engineer – Deploy, Support & Client Success in Trafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lab Automation Robotics Engineer role. Highlight your technical skills, especially in robotics and software, and any customer-facing experience you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine passion for automation and robotics technology. Share specific examples of how you've helped clients succeed in the past, as this will resonate with us at HighRes.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application showcases your exceptional communication skills. Keep it clear and professional, but don’t be afraid to let your personality shine through – we love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the HighRes team!
How to prepare for a job interview at HighRes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of robotic systems and laboratory automation technologies. Be ready to discuss specific examples of how you've configured or deployed similar solutions in the past. This will show your technical expertise and genuine passion for the field.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare to share experiences where you've successfully built relationships or resolved customer issues. Highlight your ability to communicate complex technical concepts in simple terms, as this is crucial for client success.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've faced technical challenges and how you overcame them. Be ready to discuss your troubleshooting process and how you collaborate with teams to find solutions. This will illustrate your problem-solving mindset and attention to detail.
✨Prepare for Travel Questions
Since the job requires up to 40% travel, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences that involved travel for work, and how you managed your time and responsibilities while on the road.
